Application Deadline: June 5, 2022

The Welcome Centre Coordinator provides technical and administrative support to the Industrial Park Welcome Centre. He/she welcomes and provides information for the newly recruited HIP workers, visitors and maintains the centre’s communications and assists workers and relevant stakeholders with questions and concerns related to industrial park and the community.

Dimensions of the Role

The role has no direct reports. However, the job holder will have frequent contact with various size and profile visitors. He/she is required to give up to date and concrete information on workers and WWA project related information at the Welcome Center.

Accountabilities

• Coordinates with recruiters on how to portray information to the newly recruited workers at the centre and deliver information (soft or hard) to the workers.
• Representing the WWA in every aspect of engagement and collaboration with all partners inside HIP.
• Conducting feedback survey from workers, community members, stakeholders and partners to update the WWA information Packets every quarter.
• Organize recreational events (like, musical events, sport activities, questioning and answering sessions, panel discussion sessions, etc.) in collaboration with inside HIP stakeholders.
• Welcoming and providing information for the newly recruited HIP workers, visitors and maintains the centre’s communications and assists workers and relevant stakeholders with questions and concerns related to the industry park experience.
• Plans for information dissemination and centre based orientations to in consultation with the Communications specialist
• Implements updated information displays and designs at the centre
• Maintains orientation and information sharing statistics and creates daily reports (will also share a compiled report on weekly, monthly and quarterly)  
• Assists with the field level recruiters and screeners training and provides information on what to focus in the training related to information sharing to workers
• Maintains accurate information regarding the age, gender, community of origin etc of the recruited workers who have received the information pack (it could be print outs or videos etc).
• Provides information to recruited and prospective workers on the industrial park at the Welcome Centre.
• Connects drop-in job seekers to the relevant department/centre at the Industrial Park by providing accurate information
• Stays up-to-date on general industrial park worker- related policies and procedures regarding recruitment schedules, requirements, work ethics, work hours, dress codes, do’s and don’ts, etc
• Updates the WWA staff on new developments on information packet and centre-related activities on weekly, biweekly, monthly and quarterly basis as required

Ensures that Plan International’s global policies for Child Protection (CPP) and Gender Equality and Inclusion (GEI) are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.

Job Requirements

Essential

• Bachelor’s degree or equivalent in mass communication, psychology and other relevant social sciences fields
• Four years welcome centre and/or related experience.
• Certified in Microsoft Office (e.g. Excel, Access, Word, and Outlook) and graphic designs.
• Knowledge and ability to operate a personal computer and utilize software including, but not limited to MS Office (Word, Excel, PowerPoint, and Outlook) and other computer applications.
• Proven ability to prepare clear, concise reports with graphics; extraordinary attention to detail
• Demonstrated ability in management, analysis, and processing of data to inform project planning and M&E
• Excellent communication skills demonstrated both verbally and in writing. Ability to communicate with industry workers, HR managers, and international visitors in English, Amharic and other local languages.
• Ability to gather feedback from workers that will be used to as an input to improve the welcome centre and informational materials and displays.
• Ability to interpret and implement various feedback and comments received at the centre to the needs of the industry park workers
• Ability to listen, understand and research issues for industrial park workers. 
• Ability to plan, organize and coordinate work assignments in consultation with the field team.
• Ability to work independently and be a team player
• Ability to document, archive, and share information
• Ability to establish and maintain effective working relationships with staff members and the industrial park community.
• The ability to multi-task and work under pressure.
• Ability to operate in an interactive, fast-paced, culturally diverse environment.
• Accomplish other duties as assigned by her/his line manager

How To Apply

Interested applicants can apply using THIS LINK

Note: This position is only open to Ethiopian Nationals, who must be eligible to live and work in Ethiopia. Female applicants are highly encouraged to apply

More information about Plan International can be found on http://plan-international.org  

References will be taken and background and anti-terrorism checks will be carried out in conformity with Plans Child Protection Policy. Plan operates an equal opportunities policy and actively encourages diversity, welcoming applications from all persons meeting the skills and experience required.

As an international child centered community development organization, Plan International is fully committed to promoting the realization of children's rights including their right to protection from violence and abuse. That means we have particular responsibilities to children that we come into contact with.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we as an organization, do everything we can to keep children safe. We must not contribute in any way to harming or placing children at risk.

Posted:05.06.2022