Job Title: Order Taker

Application Deadline: May 11, 2022

Duties and Responsibilities:

• Responsible for answering all telephone calls and prioritizing said calls.
• Should have very good telephone etiquettes.
• Directly involved in the order taking and order placing process while dealing with customer requests and orders, courteously, efficiently and promptly.
• Should be able to provide recommendations and suggestions to customers upon request.
• Be knowledgeable of all services, facilities and products offered by the company.
• Consider the satisfaction of all customers by ensuring prompt, courteous and efficient service at all times.
• Display excellent conversation skills and selling techniques at all times.
• Pay attention to guest orders, and know the menu thoroughly.
• Write down all information’s clearly. Highlight special requests.
• Commnicatewith the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
• Approximate delivery time is given to the guest according to this time evaluation system established by the Operation Manager and the Sous Chef.
• If the order has not been sent up by this time, a call must be placed to the guest to apologies and re-evaluate the delivery time.
• Ensure correct posting in IDS system for communication to the service and kitchen department.
• Assist the department to drive guest satisfaction by providing consistent guest experiences.
• Report positive and constructive guest feedback to the Operation manager.
• Promptly handle guest queries, complaints and all issues in a professional manner.
• Ensure proper handover is given to the next shift and also to the concerned person.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Ensure proper appearance and grooming while on duty.
• Perform any other assigned reasonable duties and responsibilities as assigned. 

Job Requirements

Prerequisites:

• Ability to communicate with the customers and anticipate their needs.
• Ability to smile and diffuse anger naturally.
• Have an enthusiastic and positive personality.
• Profound knowledge of customer service and of all beverage products and services.

Education:

• Hotel Management diploma holder or similar qualification.

Experience:

• 1 to 2 years’ experience in similar role in Hospitality industry preferred. 

How to Apply

Interested applicants, who fulfill the above requirements are invited to apply in person to Entoto Beth Artisian, located at Ethio Supermarket, near Bole Japan Embassy, on the 3rd Floor, Human Resources Office