Main Roles and responsibilities

• Identify and develop new sources of business, to acquire and recruit new potential customers and develop strong relationships, to optimize the utilization of all products and services of the bank
• Retain existing customers by developing and maintaining fruitful relationship with the current customers
• Resolve customer issues i.e.: investigates and resolves customer complaints regarding service.
• Ensure customers’ needs are met.
• Guide branch customer service initiatives as per the established service standards of the bank
• Engage branch staffs to reinforces customer relation and promotes the service culture
• Support branch staffs on developing, managing and growing customer relationships,
• Develop and enhance good relationships with community and other financial institutions.
• Prepare schedule for regular face-to-face meetings with the corporate customer of the branch for business discussion at the preference place of the customers,
• Ensure that all customers of the branch are well informed on bank’s product and services
• Refer opportunities to other business segment managers where appropriate
• Develop and monitor bank sales strategies to get area’s competitive advantage
• Provides innovative and productive inputs to enhance the efficiency of the branch and widen the scope of the business to increase revenues as well.
• Support and coordinates the marketing efforts of the branch
• Marketing branch within the community to attract business
• Represents the bank in social and official affairs
• Implement the designed strategy for the growth of quality services and customer recruitment
• Ensure all document related to credit and Trade Service are properly and timely forwarded to the respective organs
• Manage and monitor loan portfolio and ensure that long outstanding suspense accounts are cleared timely.
• Maintains and oversees all banking procedures and processes
• Ensure proper communication of policies, procedures, circulars and other business communications to staff of the branch,
• Approve branches expense as per the limit.
• Ensure effective and proper utilization of branch’s resources,
• Rectify discrepancies and comments reported by internal auditors and controller,
• Monitor, verify, rectify and update all accounting records.
• Ensure compliance and monitoring is in place in accordance with rules, regulations and standards,
• Prepare financial statements and operational reports for the district and head office.
• Checks and balances daily cash on hand against journal and cash book and ensures that subsidiary accounts balance with their respective general ledger positions.
• Keeps custody of revenue stamps, loan security documents, and loan contracts.
• Keeps dual control of petty cash and vault key as needed
• Documents and interprets complicated financial information for bank clients
• Oversees financial reports for taxes, regulatory agencies, and other financial groups relating to branch finance
• Monitoring budgets and ensuring sales targets are met, engaging and motivating staff to achieve objectives.
• Ensuring that employees of the branch are comply to rule, regulations and other guidelines set by the bank
• day-to-day supervision and leadership by training, mentoring and guiding branch staff, to function effectively
• Identify, develop, deploy and retain talented staff including completing performance appraisals, personal development and succession plans effectively and on time in accordance with the established performance management system.

Leadership Competency

• Understanding the Banking Business: Applying knowledge of business and the marketplace to advance the bank’s goals.
• Making Complex Decisions: Making good and timely decisions that keep the bank moving forward;
• Taking Initiatives: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm;
• Managing Execution: Providing direction, delegating, and removing obstacles to get work done;
• Ensuring Accountability: Holding oneself and others accountable for meeting commitments;
• Driving Results: Consistently achieving results, even under tough circumstances
• Managing Conflict: Handling conflict situations effectively, with a minimum of noise.
• Influencing People: Creating a climate where people are motivated to do their best to help the bank to achieve its objectives;
• Building Collaborative Relationships: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals;
• Being Flexible and adaptable: Operating effectively, even when things are not certain, or the way forward is not clear.

Core Competency

• Maintains a commitment to honesty; models social, ethical, and organizational values; firmly adheres to codes of conduct and ethical principles;
• The ability to discover the needs of internal and external customers and strive to deliver services and products to meet these needs in a professional and courteous manner. This includes the willingness to give priority to customer needs and deliver high quality services within the available resources.
• Works effectively with and supports colleagues, fostering a positive and collaborative environment. It is about understanding the need to work together to create an environment of co-operation, trust, and mutual responsibility.
• Actively pursues technical and personal self-development on an ongoing basis; Takes advantage of learning opportunities and ongoing development (e.g., courses, observation of others, assignments, etc.)
• Giving high concern for optimal operations, making effective decisions (business) with a less possible cost, or efficiently
• Able to value communities’ values, norms and beliefs and act to discharge responsibilities to obey and serve the community in which the bank operates to earn public credibility.

Functional Competency

• Knowledge of overall Banking Operations (Domestic, Foreign, Digital Banking, and Interest Free Banking);
• Banking Business and Industry Knowledge;
• Knowledge of Banking Directives, Regulations, and related Proclamations;
• Customer Relationship Management Skill
• Ability to advice and direct customers

Requirements:

• Educational Background: BA Degree in Economics, Accounting, Management, and other Business-related fields
• Experience: Minimum of Seven years relevant Banking experience from which two years Supervisory level.

Language: Proven proficiency of Afaan Oromoo, Amharic and English are Mandatory.

Duty Station: Fitche Branch (Fitche Town)

• The applicants must have desirable skill, knowledge and attributes.
• The applicant must have proven proficiency in English, Afan Oromo and Amharic Languages.
• Remuneration:  As per the Bank’s salary scale and benefit scheme
• Terms of employment: Permanent after probationary period
• Registration Deadline: March 04, 2022

How to Apply

Interested applicants who fulfill the above criteria can submit their copies of non-returnable CV with the application letter and copy of credentials; including copy of grade 8 ministry certificate and other supportive documents in person at Cooperative Bank of Oromia, located on Bole Road, at Dembel City Center 4th Floor. (Kindly use lift no 6)         

Note: Applicants should appear in person within original documents within five consecutive working days from the date of announcement.