Vacancy No. IOM-SVN/0021/22

Position Title: Operations Clerk- Field Support

Duty Station: Semera, Ethiopia

Classification: G3

Type of Appointment: SST, Six months with possibility of extension

Estimated Start Date: As soon as possible

Posting Period: 18.02.2022 to 04.03.2022

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental, and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal & External candidates are eligible to apply to this vacancy.

Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. This mandate has resulted in the international transport of more than 15 million migrants and refugees worldwide. Movement Operations departments in various IOM missions, coordinated under the division of Resettlement and Movement Management (RMM) in the Department of Operations and Emergencies (DOE) at IOM’s Geneva Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes.

Under the overall supervision of the Chief of Mission and direct supervision of the Operations Assistant – Field Support (Team Leader) in Semera, the incumbent will be responsible for executing and coordinating the resettlement operations and work plans for Operations Assistants in the field in compliance with the required procedures.

Responsibilities and Accountabilities:

1. Support field activities in an assigned area or areas, such as at an airport, transit center, third-party facility, camp-based operation or Sub-Office, or in relation to transportation.
2. Support Operations Assistants and Team Leaders as they perform airport services, including assisting with baggage, walking with groups of individuals within the airport, assisting with roll call, and collecting and distributing food and water and other supplies as directed, communicating individual requests to Operations Assistants as they are made.
3. Support Operations Assistants and supervisors as they assist individuals arriving to transit centers or third-party facilities with sign-in, verification of identity, orientation, food items, non-food items and room assignments, and support the coordination of departures for medical appointments, return transportation to home cities or camps or onward travel. Provide support as needed in relation to supplies, information dissemination and activity and appointment coordination.
4. Support Operations Assistants and supervisors as they provide individuals in camps, transit centers or third-party facilities with pre-departure formalities by undertaking such tasks as assisting with roll-call, handling, tagging and sorting luggage and distributing items.
5. Support Operations Assistants as they escort individuals via ground and/or water transportation, including assisting with baggage, talking with ground transportation providers and accompanying groups on transportation.
6. Provide selection mission support, exit permit support and/or interpretation services for individuals at the airport, transit centers, camps and third-party facilities or in relation to transportation.
7. Provide regular feedback on work being accomplished to the Operations Assistant (Team Leader) and/or supervisors and team members and keep supervisors immediately informed of any issues requiring their attention.
8. Demonstrate a general understanding of relevant Movement Operations SOPs, as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA).
9. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert the Operations Assistant (Team Leader) or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
10. Perform such other duties as may be assigned.

Job Requirements

Education:

• First degree or Diploma in Business Management, Business administration, Social Sciences, or related field of study.

 Experience:

• 2 years of relevant professional work experience with 1st Degree and 4 years of relevant professional work experience for Diploma holders
• Knowledge of US, Australian, Canadian and European IOM resettlement procedures is an advantage.
• Prior Movement Operations or transportation experience a strong advantage; and,
• Strong computer skills - Word, Excel and Internet; past experience with Movement Operations-related databases and systems is a strong advantage;
• Accuracy in handling and reporting data, with attention to processes and detail.  
• Mature individual and able to work on overtime, when requested and independently.
• Previous working experience with NGOs or international organizations, is an added advantage
• Strong practical computer skills, including MS Word and Excel.
• Excellent communications and interpersonal skills

Languages

• Thorough knowledge of Amharic and English languages
• Working knowledge of Somalia, Tigrigna, Arabic and other languages of refugees in Ethiopia is an advantage.

VALUES AND COMPETENCIES

The incumbent is expected to demonstrate the following technical and behavioral competencies:

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioral indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge continuously seeks to learn, share knowledge, and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Other

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

An appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa, and authorizations by the concerned Government, where applicable.

Only candidates residing in either the country of the duty station or from a location in a neighboring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighboring country located within commuting distance, and work permit, as applicable.

How to Apply

Interested candidates are invited to submit their application/ motivation letter enclosed with only detail CV written in English through CLICK HERE on or before March 4, 2022. Please indicate the position title, vacancy number and the duty station in the subject line of your application letter. (Application for Operations Clerk- Field Support (Team Leader), IOM-SVN/0021/22, Semera). No photocopies of educational/training certificates are required at this stage; applicant who doesn`t follow the required application procedure will automatically be disqualified from the competition. Only shortlisted candidates will be contacted. We strongly encourage qualified women to apply!. Qualified women are encouraged to apply.