Ethiopian Airlines Group would like to announce a new vacant position in the capacity of Spa Therapist for Ethiopian Skylight Hotel. 

ABOUT THE JOB

POSITION: Spa Therapist

EMPLOYMENT TYPE: On Contract base 

SUMMARY OF KEY FUNCTIONS

You will be responsible to assist with the efficient running of the department in line with Ethiopian Skylight Hotel Strategies and standards, whilst meeting employee, guest and owner expectations. Spa Therapist is responsible to assist the department in executing his / her assigned service operation as a successful profit center and ensuring maximum guest satisfaction.

MAJOR DUTIES & RESPONSIBLITIES:

• Liaise with the whole spa team and deal with queries in a professional and effective manner
• Perform massage sessions to members and Guests in accordance with the massage schedule
• Conduct body and treatment evaluation / reassessments for members and Guests on a regular basis with regards to the standards required
• Ensure spa operation follows SOP guidelines and regulations
• Accurately explain spa treatment menu and packages to guests
• Handle customer complaints and therapy queries. Ensure all customer feedback (guest questionnaires, verbal comments, emails ect.) is used to inform changes in practice and provide staff training or corrective actions to ensure high standards are maintained.
• Provide usage reports on therapy services and ensure therapy room cleanliness at all times
• Control the stock and inventory for therapy products and spa consumables
• Ensure service is rendered in accordance with ESH standards for quality, consistency, and timelines.
• Maintain high standards of quality control and health and safety. Investigate and resolve service complaints.
• Ensure that all communication between the Front of House (FOH) and Back of House (BOH) is accurate
• Other duties as directed by Manager Recreation Club in order to run smooth operations

QUALIFICATION REQUIREMENTS:

• A minimum of college level II certificate in a related field of study from a recognized college with a minimum of two years’ relevant experience.
• Proven Hands-on experience as Spa Therapist
• Good level of English both written and verbal communication skills
• Proven certification and qualification to work as a spa therapist
• Good communication skills and committed to delivering a high level of customer service.
• Ability to work in a collaborative environment. Promote teamwork and professionalism in all aspects of the service
• Neat, clean and well-groomed appearance
• Positive attitude, pleasant personality and smile all the time
• Excellent planning and organizing skills
• Strongly committed to teamwork and customer service
• A high level of organization, constant follow through, and meticulous attention to detail.
• Effective time management and self-motivation in working independently toward team goals.
• Ability to remain calm under pressure and adapt to unexpected tasks and challenges.

How to Apply

REGISTRATION DATE & PLACE

From February 02, 2022 - February 08, 2022 at Ethiopian Airlines Head Quarter, Ethiopian Airport Enterprise Building (Recruitment Office)

NB: Interested applicants must bring/attach all original and copy of their supporting documents, including 8th Grade/Ministry Card, Birth Certificate and one passport size picture when they come for registration on the appropriate dates stated above. If anyone found to apply or join Ethiopian with false information will lead to subsequent termination from the process or employment upon discovery of the fact.