About Us

Safaricom Telecommunications Ethiopia Plc is a company supporting Ethiopia’s digital transformation. As a member of the Vodacom family, we have a wealth of experience connecting over 334 million people globally and over 180 million people in Africa across our network. We look forward to partnering with Ethiopians as we build a new network in Ethiopia.

We are setting the groundwork in readiness for the launch of our services next year and are looking to work with purpose-led teams that put the community at the heart of service.

Safaricom Ethiopia is offering a wide range of careers, whether you’re looking to join our technology, commercial or corporate teams. If you would like a challenge and the promise of a digital future for the people of Ethiopia, we are looking for you. 

We are pleased to announce the following vacancy for Specialist - Billing Operations in within the Technology Function in Ethiopia. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below. 

Detailed Description 

Reporting to the Senior Specialist - Billing Operations, the position holder’s role shall provide technical expertise in the delivery of Billing, Partner Relationship Management and Number Management, Services offered to Safaricom customers.

The role is responsible for the Administration and Support of billing, number management and Partner Relationship Management (PRM) system, Perform Bill run, invoice signing, bill posting to ERP, invoice extract, Partner configuration and management and Tap files Administration.

Other areas of responsibility are Billing, SIMs, and invoices, Supporting Number Management and SIM management and supporting System Development, software releases and enhancements and articulating technical proposals for development and implementation for all Billing impacting Products & Services

The successful candidate will provide internal Business support and guidance as well as manage supplier and supplier SLA and, with a goal of executing the IT strategy.

Job Responsibilities 

• Ensure timely bills production, checking for data completeness and accuracy of the Bills, checking rating charges. Identifying, prioritizing, investigating & analyzing billing issues and monitoring the issues that need to be fixed up to their closure and Proposing measures to be implemented to avoid re-occurrence of any issue.
• Verify the completeness of TAP files collection & distribution, processing and accuracy of TAP rates and liaise with data clearing house (DCH)on all issues relating to TAP files.
• Ensure Wholesale and Interconnect Billing are performed accurately
• Verifying the accuracy of data before Bill kick-off, perform Bill generation and posting to financial system, checking invoice/statement/Itemized bill layout, and delivering the bills as per their respective channels.
• Maintain and support the SIM production, number inventory management and provisioning of new SIMs to the network to ensure smooth customer on-boarding.
• Manage roaming tariffs and Support Systems development & documentation as per Design & Development methodology.
• Provide Billing Systems user support, maintaining inter-departmental SLAs, maintaining implementing IT security procedures.
• Build design principles for the Enterprise product architecture
• Provide technical guidance into system definition and design activities and drive the delivery of value-added solutions.

Job Requirements

• BSc Degree in Telecommunication Engineering/Electrical & Electronics engineering/Computer Science/IT.
• At least 3 years’ experience in a busy telecommunication/ IT environment or Software Engineering with good knowledge of Mobile and Fixed services
• Experience in Procedural Programming languages, Linux/Unix, scripting4
• Expertise in various analytics tools such and Python, Standard Query languages
• Working knowledge in Unix systems and Databases – Oracle, MySQL.
• Prior Experience in GSM and fixed services billing is preferred
• Domain experience in GSM and IT is a must
• Proficiency in networking protocols – TCP/IP, professional certification e.g., CCNA/CCNP or equivalent is preferred

How to Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on CLICK HERE