Senior Customer Service Officer -Accounts I- Bachuma Branch 

DB/ Vacancy-182/21

Job Summary

• The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Job Requirements

Academic & Professional Qualification

• Bachelor Degree in a business related fields; Accounting, Management, Economics, Business Administration

Experience

• At least four (4) years of banking experience.

Required Technical Competency

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion
• Professionalism and integrity in line with Dashen Bank values
• Creativity and innovation skills
• Action oriented
• Quality focus and attention to detail
• Good oral and written communication skills
• Critical and analytical thinking and problem solving skills
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals
• Good customer relationship management skills (internal and external customers)
• Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements

How to Apply

Interested and qualified applicants should apply through Application Form. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions. Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV). Login to CLICK HERE vacancy application website and attach the scanned documents in PDF format (*mandatory).

NB: Applicants who do not have HERE account need to register using personal email account, CV‘s shall not be more than 3 pages and saved in PDF format (mandatory) Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.