Embassy of United States of America

Position: Telephone Operator

Job Time: Full-Time

Job Type: Contract

Place of Work: Addis Ababa, Ethiopia

Salary: USD $7,502

Posted date: 2 hours ago

Application Deadline: Jan, 5/2022 (14 days left)

About

Announcement Number:  Addis-2021-094

Hiring Agency: Embassy Addis Ababa

Series/Grade: LE - 0605 4

Salary: USD $7,502 - USD $7,502

Work Schedule: Full-time - The work schedule for this position is: • Full Time (44 hours per week)

Promotion Potential: LE-4

Promotion Potential Explanation:

None. This is advertised at the Full Performance Level FSN-04 which is equivalent to FP-AA.

Duty Location(s): 2 Vacancy in Addis Ababa, ET

Telework Eligible: No

For More Info: HR Section  000-000-0000  AddisHRO@state.gov 

Overview

Hiring Path:

• Open to the public

Who May Apply/Clarification From the Agency:

For USEFM - FP is AA. Actual FP salary determined by Washington D.C.

•    All Interested Applicants/All Sources

Security Clearance Required:

• Public Trust - Background Investigation

Appointment Type

• Permanent

Marketing Statement:

• We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:

• The U.S. Mission in Addis Ababa/Ethiopia is seeking eligible and qualified applicants for the position of Telephone Operator.

The work schedule for this position is:

• Full Time (44 hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time (4 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position:

• No

Relocation Expenses Reimbursed:

• No

Travel Required:

• Not Required

Duties

The incumbent is one of the US Embassy's two switchboard operators. The incumbent receives, re-directs, and manages all incoming phone calls, as well as placing local, national, and international phone calls as needed by embassy employees. S/he updates and maintains switchboard calling information, as well as monitors telephone line status. The job holder is in charge of a Nortel 11 C Switchboard Console, serves as administrator to the Safe and Accountability for Everyone (SAFE) notification system. The incumbent reports directly to the Switchboard Supervisor.

Qualifications and Evaluations

Requirements:

EXPERIENCE: Two years of clerical/administrative/government service office work involving contact with the public is required.

Note: Please upload all work experience copies of yours under "Other Document 1 or 2"

Education Requirements:

Please provide the required documentation listed below with your application:

EDUCATION: Completion of Secondary School is required.

Note: Please upload all copies of your Education under "High School Diploma or equivalent"

Evaluations:

LANGUAGE: 

• Level 3 (Good Working Knowledge) Speaking/Reading/Writing of English language is required. (This may be tested)
• Level 4 (fluent) Speaking/reading/writing of Amharic language is required. (This may be tested)

Skills and Abilities: Ability to develop and maintain relationships and have a pleasant demeanor and ability to work well with the public. Incumbent often works independently and must demonstrate initiative, resourcefulness, and good time-management skills. Often works with sensitive information and must have high standards of integrity, the ability to work under pressure, and display excellent interpersonal skills. Ability to operate facsimile and copy machines. Knowledge of Microsoft Office Suite (Word, Excel, Access) and SharePoint website at a contributor level is required. (These may be tested).

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Benefits:

Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Addis Ababa/Ethiopia may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference. of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.) and for additional employment considerations, please visit the following link: https://careers.state.gov/downloads/files/definitions-for-va

HIRING PREFERENCE ORDER:

(1) AEFM / USEFM who is a preference-eligible U.S. Veteran*

(2) AEFM / USEFM

(3) FS on LWOP and CS with reemployment rights **

* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead.

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email or phone. 

For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in Addis Ababa/Ethiopia.

How to apply

All candidates must be able to obtain and hold a Public Trust clearance. 

To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site. CLICK HERE

Required Documents:

In order to qualify based on education, you MUST submit the requested completion of high school studies and/or transcripts as verification of educational requirements by the closing date of this announcement. If you fail to provide the requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.

• Copy of Orders/Assignment Notification (or equivalent)
• Residency and/or Work Permit
• Passport copy
• Completion of high school (required)
• Work Experience (required)
• Certificate or License
• DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)