Bachelor's Degree in Management, Business or in a related field of study with relevant work experience Duties & Responsibilites: - Oversee day-to-day operations to ensure smooth workflow and optimal productivity. - Develop and implement operational policies, procedures, and systems. - Analyze business processes and identify opportunities for improvement. - Monitor key performance indicators (KPIs) and prepare operational reports. - Coordinate cross-functional teams to meet company objectives. - Manage budgets, resource allocation, and cost control initiatives.

Bachelor's Degree in Business or in a related field of study with relevant work experience in a customer service role or related field. Workplace: Kera Duties & Responsibilites: - Respond promptly to customer inquiries via phone, email, or in person at the Kera office. - Maintain detailed and accurate records of customer interactions, complaints, and resolutions. - Work closely with other departments, such as sales, logistics, and technical teams, to address customer needs effectively. - Build and maintain strong, professional relationships with customers to promote trust and loyalty. - Ensure all customer service activities align with company policies and quality standards. Required Skills: - Exceptional verbal and written communication skills in [list relevant languages, if any]. - Strong problem-solving abilities and attention to detail. - Ability to remain calm and professional under pressure. - Proficiency in using customer relationship management (CRM) tools and software.

Diploma in Personnel Management, Management, Accounting or in a related field of study with relevant work experience

MA or BA Degree in Business or in a related field of study with relevant work experience

Master's or Bachelor's Degree in Business or in a related field of study with relevant work experience, out of which two years as a Senior officer.

MA Degree in Human Resource Management, Development, Vocational Education or in a related field of study with relevant work experience Duties and Responsibilities: - Technical and conceptional, administrative and commercial planning and leading of the component. - Line management of all national and international personnel working in the different regions of the component - Steering and coordination of consultants working with partner institutions on behalf of GIZ