EthioChicken is a leading distributor of chickens to rural farmers in Ethiopia. We are a rapidly growing Company that believes in investing in our employees and offers them opportunities for career advancement. EthioChicken is an Ethiopian based company.

OUR VISION

Our vision is to bring a chicken to every family in Ethiopia in 2021, and a chicken to every person in Ethiopia in the future, transforming the Ethiopian poultry industry, making it a model of inclusive growth.

Job Summary

EthioChicken is looking for a talented Customer Experience Associate to join as a critical member of our Customer Insights and Innovation team. The Customer Experience Associate will be the voice of the customer responsible for identifying key pain points/opportunities across the end to end customer experience. The primary objectives of the Customer Insight & Innovation team at EthioChicken is to collect insightful feedback through research, to build a comprehensive picture of what EC customers want and drive incremental improvements on customer satisfaction.

DUTIES AND RESPONSIBILITIES

• Conduct daily surveys (Survey will be provided)
• Participates in data cleaning and, if appropriate, data analysis 
• Translates the survey into a new language
• Data entry, management, and storage in a clear, succinct, and accurate manner both online and offline
• Attend and actively engage in team meetings and discussions, as well as record daily reports.
• Disseminate information about problems encountered, particularly those involving a misunderstanding of questions or a lack of data.
• Take customer complaints and refer them to the appropriate stakeholder.
• Maintaining the highest level of data security
• Reporting on actions completed, problems encountered, and data collection progress.
• Participate in the development of data gathering techniques and tools by providing input.
• Other responsibilities as needed. 

Job Requirements

 COMPETENCIES: -

• Analytical skills
• Excellent interpersonal skills
• Accountability
• Excellent communication skills, both written and oral
• Keen and proactive to learn and continuously develop technical knowledge
• Proficiency languages (Tigrigna)

QUALIFICATIONS REQUIRED

• BA Degree or Diploma Marketing Management field of study

Experience:

• 0 Year experience 

How to Apply

APPLICATION INSTRUCTIONS

Please title your application with subject line: - "Customer Experience Associate" 

Only candidates meeting the required qualifications are invited to send their applications(Cover Letter) including a detailed CV through CLICK HERE or e-mail: careers@ethiochicken.com

Note: Female applicants are highly encouraged to apply.