Position Summary: Responsible for the overall management and direction of the laboratory.

Duties and Responsibilities:

Specimen Collection, Handling, and Processing:

• Oversee proper collection and submission of clinical specimens;
• Troubleshoots problems related to specimens and test orders and maintains documentation of such problems and corrective action taken;

Test Performance:

• To act as a backup for the Laboratory Manager when required;
• To ensure that the Departmental Quality Management Plan is being followed;
• Supervise staff and distribute workload to ensure it is completed in a timely manner;
• Ensure that quality control testing and verification is completed within the section and signed off;
• Ensure that preventative maintenance of equipment is performed and documented. Initiates repairs on malfunctioning equipment;
• Monitor efficiency of the department and recommend quality improvement changes as appropriate;
• Trouble shoots problems occurring during test performance and documents problems, corrective actions, and resolutions;
• Notifies Laboratory Manager of problems occurring during the test performance that would affect patient test results;
• To represent the department at Labor Management meetings;
• To perform staff performance appraisal’s and review competency testing;
• Collaborates with quality officer to ensure compliance with established policies and procedures;

Test Result Reporting:

• Manages laboratory generated information to enable effective, timely, and accurate reporting of patient data;
• Ensure all critical results have been called and documented by workstations;
• Verifies patient reports produced within laboratory;

Instrument Related Responsibility:

• Calibrates and perform method validation studies as needed;
• Troubleshot instrument related problem as necessary and maintains proper documentation of problems, corrective action, and resolution;
• Ensures proper functioning of instruments before release of patient results;
• Notifies Laboratory Manager of instrument malfunction;

Purchasing and Inventory control:

Other supervisory tasks

• Ensure Actions to improve the effectiveness of the QMS are identified;
• Ensure Action plan responsibilities are delegated;
• Ensure Timelines for completion of action plans are defined;
• Ensure Progress of action plans is monitored;
• Ensure Policy statement and goals are revised as appropriate;
• Ensure Summary report of outcomes is prepared;
• Ensure Outcomes with appropriate personnel are communicated;
• Ensures compliance with management and operational policy, process and procedure documents and records;
• Ensures compliance with retention times for documents and records;
• Ensure there is a program established for the management of equipment, reagents and supplies;
• Ensure that written standard operating procedures (SOP) for all steps in the path of workflow are available to appropriate staff;
• Notifies staff for new or changed documents and records;
• Ensure appropriate systems and processes are in place to provide health care providers with accurate and timely information to manage patient care;
• Ensures a suitable system to prevent damage, deterioration, loss or unauthorized access;
• Ensure proper utilization of resources for proper communication;
• Ensures that all non-conforming events are investigated, documented, corrected and reported;
• Assesses all patient safety reports and reports to Lab manger;
• Prepares statistical or summary reports and forwards to appropriate groups for review and improvement;
• Implements and monitors improvements to processes and procedures;
• Ensures quality indicators are monitored, documented, reported and actions taken as required;
• Ensure that management audits are regularly conducted;
• Reviews and follows up on action plans related to QMS audits;
• Ensures implementation of and compliance with policies and supporting documents; 
• Reviews the Quality Management System implementation on a regular basis;
• Ensures the Implementation of and compliance with the twelve quality system essentials (QSE);
• Facilitates systematic improvement through the sequential exercising of the five quality components (QP, QT, QM, QI, QR);
• Develops, together with all other the laboratory staffs, and distributes laboratory handbook to referring clinicians to explain the overall laboratory services offered and the functionality of the laboratory; 
• Communicate and provide timely notification to customers on delays in service;
• Establishes excellent relationships with both internal and external clients;
• Ensures processes to measure client satisfaction levels related to laboratory service are implemented;
• Identifies opportunities for process improvement;
• Address, document and manage any complaints, request, and/or suggestions from staff and users of laboratory services;
• Ensures client satisfaction surveys are conducted on a regular basis;
• Ensure good staff morale;

Job Requirements

Qualifications and Experience Requirements:

• Bachelor’s degree or Master’s degree in Medical Laboratory Technology
• Renewed professional license with a minimum of 5 (five) years experience in supervisory role

Required standards

• Demonstrates a commitment to quality patient care
• Works independently as well as collaboratively
• Demonstrates punctual and reliable attendance
• Actively pursues ways to improve laboratory efficiency
• Participates in maintaining a clean and orderly facility
• Adheres to all laboratory standard procedures
• Protects patient confidentiality by abiding by hospital confidentiality statement
• Communicating with different department staffs and solving all laboratory complaints

How to Apply

Only candidates meeting the required qualifications are invited to send their application letter and updated CV (without any supporting documents at this stage) via girumhosphr@gmail.com

NB: Please mention "Laboratory Section Head" in the subject line of your email, candidates who do not follow the application instruction will not be considered. Due to the large volume of applications, only short-listed candidates will be contacted. Candidates are encouraged to only apply online.