Job Expired

company-logo

Customer Service Manager

Washington Medical Center

job-description-icon

Business

Business Administration

Addis Ababa

5 years

Position

2021-09-17

to

2021-09-27

Required Skills
Required skills have not yet been specified for this position this job
Fields of study
No fields of study

Full Time

Share

Job Description

Washington Medical Center (WMC) is a specialized secondary care health facility managed and staffed by Ethiopian, American and other visiting doctors who are committed to provide quality & affordable health care for residents of Addis Ababa including the international community.

The company is owned and managed by a group of physicians who have decades of experience in healthcare service and management with training and exposure to western standard healthcare and training.

The medical center is born as a result of the shareholders’ deep understanding of the demand for high quality healthcare service in Ethiopia and their deep commitment to contribute what they can towards meeting that. It opened its doors for service in January 2015. It has since become one of the best and the biggest medical centers operating in Addis Ababa serving more than 120,000 patients in just five years.

Currently, the center is primarily an internal medicine specialty center which provides a 24hours service using US and Ethiopian trained doctors. Sub-specialty services of internal medicine such as cardiology, neurology, nephrology, hematology, oncology, endocrinology, infectious diseases and travel medicine are among other disciplines for which the consultant physicians are available. The center will continue to mobilize competent doctors from Ethiopia and abroad to join hands to expand its service even further. The medical center would also be a multi-specialty service center before being upgraded to a full blown tertiary care hospital and medical school.

Our company is looking for energetic, highly motivated and experienced Customer Service Manager.

  • Duties and Responsibilities Supervise day-to-day operations in the customer service department.
  • Respond to customer service issues in a timely manner.
  • Create effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Maintain accurate records and document all customer service activities and discussions.
  • Stay informed on the latest industry techniques and methods.
  • Manage the patient administration processes including medical records to ensure that they work efficiently and effectively and in the best interests of the customer, direct the team to achieve budgetary targets
  • Develop and sustains relationships within key departments to facilitate two-way communication concerning opportunities and threats within the organization and outside.

Job Requirements

  • Bachelor’s degree in Business Administration, Management or relevant field.
  • A minimum of 5 years’ proven experience as customer service Manager.
  • Experience in healthcare institution.

Skills

  • Outstanding written and verbal communication skills
  • Good understanding of management practices and techniques
  • Excellent leadership and interpersonal skills
  • Ability to establish and maintain effective working relationship

How to Apply

Interested and qualified applicants can apply through Ethiojobs.net 

Related Jobs

21 days left

Ahununu Trading PLC

Evening Dispatch Officer

Dispatcher

time-icon

Full Time

1 - 2 yrs

2 Positions


Bachelor's Degree or Diploma in Business Administration or in a related field of study with relevant work experience in logistics, transportation, or dispatch operations Working Hours: The working schedule for this role is from 7:30 PM to 3:30 AM. Salary: Attractive Duties & Responsibilites: - Strategically manage the evening dispatch schedule to optimize efficiency and ensure timely delivery of goods. - Act as the primary liaison for drivers, operational staff, and stakeholders during the evening shift, addressing queries and providing support. - Ensure dispatch-related documentation, including delivery notes, shipping manifests, and compliance logs, is completed with accuracy and efficiency. - Guarantee that all dispatch activities align with company policies, industry standards, and legal requirements. - Provide support, guidance, and leadership to evening shift team members, ensuring alignment with company values and operational objectives.

Addis Ababa

26 days left

Yimaru Academy

Admin/ Receptionist

Receptionist

time-icon

Full Time

1 yrs

1 Position


Bachelor's Degree or Diploma in Business Administration, Management or in a related field of study with relevant work experience in administration, reception, or customer service roles. Duties & Responsibilities: - Front Desk & Customer Service - Student & Client Management - Office Administration & Operations - Financial & Payment Processing Support - Event & Meeting Coordination - Communication & Reporting Required Skills: - Excellent communication and interpersonal skills. - Proficiency in Microsoft Office (Word, Excel, Outlook) and basic data entry tools, Google apps. - Strong organizational skills with the ability to multitask and prioritize. - Friendly, professional, and detail-oriented personality.

Addis Ababa

26 days left

Yimaru Academy

General Manager

General Manager

time-icon

Full Time

2 - 5 yrs

1 Position


Master's or Bachelor's Degree in Business Administration, Education Management, Project Management, or in a related field of study with relevant work expereince in a managerial or project management role, preferably in education, training, or e-learning. Duties & Responsibilites: - Develop and execute Yimaru Academy’s strategic vision, ensuring alignment with short-term and long-term goals. - Oversee and coordinate all major departments, ensuring smooth collaboration and efficiency - Supervise and optimize the academy’s day-to-day operations to ensure efficiency and productivity. - Work closely with the Marketing Manager to develop and execute promotional strategies. - Recruit, train, and mentor staff to build a high-performing team. - Maintain high standards for student experience and learning outcomes.

Addis Ababa

about 8 hours left

Ethio jobs

Operations Coordinator – Oil Seeds & Pulses Sector

Operation Coordinator

time-icon

Full Time

5 yrs

1 Position


Bachelor's Degree in Business Administration, Supply Chain Management, Logistics or in a related field of study with relevant work experience Duties and Responsibilities: - Oversee the day-to-day operations of the Oil Seeds & Pulses sector, ensuring efficiency in procurement, logistics, and export processes. - Coordinate with suppliers, transporters, and regulatory bodies to facilitate smooth import/export transactions. - Monitor and optimize inventory levels to balance supply and demand efficiently.

Addis Ababa

about 8 hours left

New Flower General Trading

Operations Manager – Trading & Services

Operation Manager

time-icon

Full Time

5 yrs

1 Position


Master's or Bachelor's Degree in Logistics & Supply Chain Management, International Trade, Business Administration or in a related field of study with relevant work experience Duties and Responsibilities: - Plan, direct, and coordinate operational activities across trading and service departments. - Develop and implement standard operating procedures to improve efficiency and reduce costs. - Monitor supply chain and logistics performance, ensuring timely delivery and inventory control.

Addis Ababa

about 8 hours left

Ethio jobs

Import and Export Manager (Stellar Solutions PLC)

Import & Export Officer

time-icon

Full Time

7 - 10 yrs

1 Position


Master's or Bachelor’s Degree in International Trade, Business Administration, Finance, Supply Chain or in a related field of study with relevant work experience Duties and Responsibilities: - Develop and implement import and export strategies that support the company’s growth objectives, with particular focus on the coffee, oilseeds, and pulses markets. - Work closely with the finance team to manage Letters of Credit (LCs), foreign exchange, international payments, and trade finance instruments. 

---