About Us

Safaricom Telecommunications Ethiopia Plc is a company supporting Ethiopia’s digital transformation. As a member of the Vodacom family, we have a wealth of experience connecting over 334 million people globally and over 180 million people in Africa across our network. We look forward to partnering with Ethiopians as we build a new network in Ethiopia.

We are setting the groundwork in readiness for the launch of our services next year and are looking to work with purpose-led teams that put the community at the heart of service.

Safaricom Ethiopia is offering a wide range of careers, whether you’re looking to join our technology, commercial or corporate teams. If you would like a challenge and the promise of a digital future for the people of Ethiopia, we are looking for you. 

We are pleased to announce the following vacancy for Principal Specialist CRM within Technology and Information Function in Ethiopia. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below. 

Detailed Description 

Reporting to the Head of Customer Systems and Billing, the CRM Engineer shall provide technical expertise in Call Center systems planning, software release management, capacity management, architecture design and evolution especially towards cloud & micro services, budgeting (CAPEX &OPEX), as well as articulating technical proposals for development and implementation for all services offered to Safaricom Call Center Team with a goal of executing the IT strategy plan. Call Center systems include, but not limited to CRM, Order Management.

Job Responsibilities 

• Provide technical expertise in planning and design for new CRM/BSS solutions or optimization of existing solutions in line with the IT strategy execution plan.
• Actively participate and provide professional expertise in defining strategy, roadmaps, architecture design and evolution especially towards Cloud & Micro services or applicable technologies.
• Drive implementation of CRM/BSS solutions and integration to various network elements
• Timely delivery of project plans and architecture designs with the goal of ensuring high quality standards are met and solutions are operationally viable.
• Responsible for ensuring CRM/BSS systems are running n-1 release (latest stable release) through effective software release management plan and security patch vulnerability execution plan.
• Enhance processes and DevOps to improve delivery and increase efficiency by focusing on continuous improvement and optimization.
• Financial planning: Providing input towards effective financial planning for both CAPEX and OPEX with the goal of delivering cost efficiency in Call Center Systems domain. 

Job Requirements

• BSc Degree in Telecommunication Engineering, Electrical & Electronics Engineering, Computer Science & IT related fields
• 5 years’ experience a busy telecommunication/ IT environment or Software Engineering with good knowledge in planning for CRM/BSS Solutions such as CRM, Order Management, Integrations
• Proficiency in networking protocols – TCP/IP, professional certification e.g. CCNA/CCNP or equivalent is preferred.
• Working knowledge in Unix systems and Databases – Oracle, MySQL.
• Expertise in various analytics tools such and Python, Standard Query languages, Procedural Programming languages, Linux/Unix, scripting
• Ability to communicate and influence others
• Domain experience in GSM and IT is a must
• Excellent systems analytical and communication (written and verbal) skills along with meeting facilitation skills
• Broad technical expertise combined with business acumen and strong consulting skills.
• Excellent communication skills - must be able to listen to customers, document requirements quickly & accurately, and review written materials for accuracy. Must also be able to communicate specifications to persons at all technical levels
• Ability to drive initiatives without any formal authority in an ambiguous and startup environment
• Proven track record for delivery of large scale, complex projects delivering IT/Telco customer solutions; demonstrable leadership skills and organizational experience.

How to Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on Ethiojobs.net