About Us

Safaricom Telecommunications Ethiopia Plc is a company supporting Ethiopia’s digital transformation. As a member of the Vodacom family, we have a wealth of experience connecting over 334 million people globally and over 180 million people in Africa across our network. We look forward to partnering with Ethiopians as we build a new network in Ethiopia.

We are setting the groundwork in readiness for the launch of our services next year and are looking to work with purpose-led teams that put the community at the heart of service.

Safaricom Ethiopia is offering a wide range of careers, whether you’re looking to join our technology, commercial or corporate teams. If you would like a challenge and the promise of a digital future for the people of Ethiopia, we are looking for you. 

We are pleased to announce the vacancy for Manager: Distribution in Infrastructure and Operations within the Technology function in Ethiopia. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below. 

Detailed Description 

Reporting to EHOD – Infrastructure and Operations, the role holder will be responsible for planning and supporting of all retail and Commercial Platforms with end-to-end accountability for systems support including MTTR, SLA, individual and global incidents.  

Job responsibilities  

• End to end accountability for systems support including and not limited to MTTR, SLA, individual and global incidents 
• End to end design and operation of the retail and commercials operations procedure and strategy. 
• End to end accountability for building automated monitoring for all domain systems 
• End to end accountability for building proactive controls based on machine learning and similar techniques 
• Service availability and monitoring: - Define and monitor data and service availability for all Channels solutions. This includes ensuring that the set KPIs are met. 
• Incidents and problem management: - Provide expert management of Incidents, root cause analysis, management of problems and closure of recurring incidents related to the responsible domains. This should be within the defined ITIL, ISO and other acceptable guidelines 

Planning  

• Ensure all systems are on at least an n-1 release (latest stable release) 
• Ensure all systems are well supported by relevant vendors    
• Responsible for implementing proactive monitoring using automated techniques.  
• Clear Vendor Management strategy with strict KPIs. 

Budgets 

• Responsible for CAPEX and OPEX budget planning for Channels solutions. 
• Vendor Engagement Support for Channels Solutions and managing the OPEX budget for the same. 

People Management 

• Regular team and one-on-one engagements  
• Build the skillset according to the fit for future program 
• Team performance management 

Job Requirements

• University Degree in Computer Science or Engineering fields
• 5+ years in software development/Support or telecom domain with 2+ years in team leadership position 
• 3+ years’ experience in supporting Channels platforms, retail processes and Commercials platforms. 
• 3+ Years’ experience in supporting contact center systems. 
• Vendor management expertise 
• People Management Skills 
• Project Management expertise

How to Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on Ethiojobs.net  and then Click on the apply button. Remember to attach your resume. 

Remember to attach your resume.