Embassy of United States of America

Position: Supervisory Telephone Operator

Job Time: Full-Time

Job Type: Permanent

Place of Work: Addis Ababa, Ethiopia

Salary: USD $11,793

Posted date: 12 minutes ago

Application Deadline: Sep, 9/2021 (16 days left)

Overview

Hiring Path: Open to the public

Who May Apply/Clarification From the Agency:

• For USEFM - FP is 07. Actual FP salary determined by Washington D.C.
• Employees of Mission-All/or USEFMs EFMs or MOHs

Security Clearance Required: Public Trust - Background Investigation

Appointment Type: Permanent

Appointment Type Details: N/A

Marketing Statement: We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary: 

The U.S. Mission in Addis Ababa/Ethiopia is seeking eligible and qualified applicants for the position of Supervisory Telephone Operator

The work schedule for this position is: Full Time (44 hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time (4 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end

Supervisory Position: No

Relocation Expenses Reimbursed: No

Travel Required: Not Required

Duties

Under the direct supervision of the Information Management Specialist, the incumbent manages the Embassy switchboard sub-unit and directly supervises two FSN assistant switchboard operators. In addition, the Incumbent also operates the switchboard console and ensures that incoming and outgoing calls for the American Embassy are handled professionally and expeditiously. Related administrative duties are also performed.

Qualifications and Evaluations

EXPERIENCE:

• A minimum of three years of telephone switchboard experience, as well as some administrative and clerical experience, are required

EDUCATION: 

• Completion of high/secondary school is required

LANGUAGE: 

• Level III (good working knowledge) of English is required and Level IV (fluent) of Amharic is required. (These may be tested)

Skills and Abilities: 

• Intermediate skills in the use of MS-Word and MS-Excel as well as knowledge of database entry
• Proficient with MS Office Suite. Ability to type 35 words a minute

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Benefits

• Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Addis Ababa/Ethiopia may receive a compensation package that may include health, separation, and other benefits.
• For EFMs, benefits should be discussed with the Human Resources Office.
• The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference. of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.) and for additional employment considerations, please visit the following link: https://careers.state.gov/downloads/files/definitions-for-va

HIRING PREFERENCE ORDER:

(1) AEFM / USEFM who is a preference-eligible U.S. Veteran*

(2) AEFM / USEFM

(3) FS on LWOP and CS with reemployment rights **

* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead.

How to apply

In order to qualify based on education, you MUST submit the requested completion of high school studies and/or transcripts as verification of educational requirements by the closing date of this announcement. If you fail to provide the requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.

• Copy of Orders/Assignment Notification (or equivalent)
• Residency and/or Work Permit
• Passport copy
• Completion of high school (Required)
• Work Experience (Required)
• Certificate or License
• DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

Follow the below link on our portal to Apply

CLICK HERE (Our Portal)

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email or phone. 

For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.