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Junior Customer Service Officer

VisionFund Micro-Finance Institution

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Social Science

Agricultural Economics

Ambo,Bedele,Metu,Agaro,Jimma

1 years

Position

2021-07-21

to

2021-07-29

Required Skills
Required skills have not yet been specified for this position this job
Fields of study
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Full Time

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Job Description

IMMEDIATE INTERNAL/EXTERNAL

VACANCY ANNOUNCEMENT

About the Organization:

VisionFund Micro Finance Institution (S.C) is an Institution established according to proclamation No. 40/96 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. VisionFund is currently operating in four of the Regional States of the country.

VisionFund MFI is currently looking candidates to fill the following vacancies for batch recruitment for Junior Customer Service Officer role. The successful candidates will have skills and experience that meet the following requirements:

Major Responsibilities

Promotion & Marketing

  • Assists in conducting market research and survey activities;
  • Solicits new loan accounts in accordance with specific periodic performance targets prescribed in the branch business plan;
  • Conducts active marketing campaign to attract new clients;
  • Orients prospective clients about Vision Fund MFI products;
  • Assists the branch manager in preparing annual plans and budget

Manage loan and saving process

  • Receives loan applications and perform credit appraisal on loan applicants and his/her surety/ guarantor, if any;
  • Conducts inspection and/or appraisal of any property being offered as collateral;
  • Prepares and presents credit applications to the branch credit committee for approval and arrange venue for loan;
  • Prepares schedules and disburses loans and collects repayments
  • Daily handover all collected cash to the teller/cashier
  • Assess client history & performance to recommend for repeat loan

Manage loan process

  • Receives family loan applications and perform credit investigation on loan applicants and his/her surety/ guarantor, if any;
  • If necessary, conducts inspection and/or appraisal of any property being offered as collateral;
  • Prepares and presents credit applications to the branch credit committee for approval;
  • Prepares schedules and disburses loans and collects repayments from consumer clients
  •  Assesses client history & performance to recommend for repeat loan

Manages portfolio quality

  • Closely monitors loan payments and ensures zero tolerance against past due;
  • Effectively negotiates with clients in arrears
  • Undertakes timely follow up and analysis of past due loans and proper documentation thereof
  • Assists other loan officers in managing delinquency crisis

Job Requirements

Qualifications: Knowledge and Technical Skills:

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

Education/Training:

  •  At least 10+2, 10+3, TVET Level 2, TVET Level 3, TVET Level 4, or Diploma in Rural Development, Cooperative, Agriculture, Agricultural Economics, Animal Science or related fields study

Experience

  • At least one year of experience

Technical skills

  • Demonstrated technical ability, sound judgment, ability to interact and work effectively with others at all levels;
  • Determined personality with initiative, perseverance and the ability to motivate and manage a team;
  • Capability and willingness to take responsibility and highly developed sense of integrity
  • Good knowledge in economic and financial topics;
  • Good analytical and problem-solving skills;
  • Excellent written and oral communication skills.
  • Good analytical and problem solving skills

How to Apply

Candidates who fulfil the above requirements can submit the application letter, updated curriculum vitae with names and addresses of up to 3 references and non-returnable copies of credentials in person to: Bedele, Jima, Metu, Agaro Branches or North West Area Office (Ambo).

       Women applicants are highly encouraged to apply!

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