About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding. 

For nearly 60 years, CRS has taken the lead in responding to natural and man-made disasters affecting Ethiopia's most vulnerable communities. Moving beyond emergency response, CRS' disaster mitigation and recovery projects in drought and flood-prone areas have rebuilt individual and community assets through non-food aid in the form of agriculture, livestock, health, nutrition, and water and sanitation assistance. CRS's humanitarian work in Ethiopia also provides livelihoods support to farmers and entrepreneurs, promotes gender equality, mobilizes for immunization and mitigates the impact of HIV.

As part of CRS family, you will join the more than 5000 strong and vibrant individuals working globally to accomplish the mission of CRS. CRS/Ethiopia invites you, the qualified candidate, to apply for the following position.  

Position Title: Project Officer-Accountability

Department: Program

Duty Station: CRS Ethiopia/Addis Ababa

Required Number: One

Employment Term: Indefinite Period

Reports To: Program Manager-MEAL

Application Deadline:  July 23, 2021

Job Summary:

As a member of the Monitoring Evaluation Accountability and Learning (MEAL) team, the Accountability Officer is responsible to ensure that mechanisms are in place to fulfill CRS internal policies CRS’ Monitoring Evaluation Accountability and Learning Policies and Procedures-MPP) and key CRS commitments (Core Humanitarian Standard, good enough and other emerging standards) related to accountability. And as country program accountability officer, the position holder is responsible to lead effective implementation of CRS Ethiopia Accountability framework.

Moreover, CRS Ethiopia accountability officer is a resource person for key accountability roles related to: coordinating project & CRS leadership efforts; establish feedback and response (FRM) system; assist information sharing and community participation process, and capture and share learning identified in through accountability system.

Job Responsibilities:

Develop and strengthen accountability System

• Establish a system, oversee and maintain mechanisms to ensure accountability to the people we serve, to donor and stakeholders.
• Support CRS and partners design and implement monitoring and evaluation system that strengthen quality and accountability.
• Establishing a sustainable Complains Response Mechanism (CRM) in each site which ensures all beneficiaries can make confidential complaints and be confident in response processes.
• Establish a system to track and analyze trends on feedback and response to regularly improve programming.

Capacity Development

• Building capacity of all staff, partners and project participants as appropriate in MPP with special emphasis on accountability standards.
• Support project/emergency response integrates the accountability system (feedback and response mechanism, information provision mechanism, and community participation) through the project life cycle.
• Support the application of accountability into project design, implementation, monitoring and evaluation, and partnership agreements.

Monitoring, evaluation Learning, and Knowledge management

• Support that target communities’ priorities are identified, and use inputs of communities to shape program design, implementation, monitoring, and evaluation process.
• Support that project design process and overall MEAL system incorporate elements of CRS Ethiopia accountability framework.
• Monitor and report elements of the accountability mechanism particularly progress related to the feedback system, information sharing, and participation.
• Organize learning events with a focus on learning from accountability and application of CRS/Ethiopia accountability framework.

Gender and protection issues

• Ensure that safeguarding and protection issues are well considered in developing and the CP accountability system, and application of CRS Ethiopia framework. More specifically works that the overall accountability mechanism in the agency particularly complaint and response system address protection issues including the incidence of abuse and exploitation.
• Ensure that accountability data collection tools, checklist and reporting templates collect sex disaggregated data useful for decision making.
• Ensure that both male and female are fairly represented in complaint handling process (mainly complaint committees), training and monitoring process.

Centralized feedback system

• Follow up overall operation of CRS call center and call agents.
• Ensure project are utilizing the call center to feedback and response to community feedback.
• Monitor functionality of the hotline system, Call agents operation, feedback handling procedure, etc.
• Ensure strong communication with ICT team, programming team, and partners to ensure effective feedback handling.

Agency-wide Competencies (for all CRS Staff):

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Integrity 
• Continuous Improvement & Innovation
• Builds Relationships 
• Develops Talent
• Strategic Mindset
• Accountability & Stewardship

Job Requirements

Typical Background, Experience & Requirements:

Education and Experience

• Master's Degree in Social Works, Social Science or related field of study
• 2 years relevant experience for MA or 4 years relevant experience for BA degree
• Experience in accountability to the beneficiary, and donor accountability
• Experience in monitoring, evaluation, accountability and learning
• Experience in establishing and management of feedback and response system, information sharing, etc.
• Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint). 

Personal Skills

• Observation, active listening and analysis skills with ability to make sound judgment
• Good relationship management skills and the ability to work closely with local partners and community members.
• Attention to details, accuracy and timeliness in executing assigned responsibilities
• Proactive, results-oriented and service-oriented

How to Apply

You should fill the application form through this link and attach your up-to-date CV on/before the application deadline July 23, 2021

You will be contacted only if selected for written exam/interview. Phone solicitations will not be accepted. These job opportunities are open to Ethiopian nationals only.

CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. 

** Qualified women & persons with disability are highly encouraged to apply**