BACKGROUND

EthioChicken is a leading distributor of chickens to rural farmers in Ethiopia. We are a rapidly growing Company that believes in investing in our employees and offers them opportunities for career advancement. EthioChicken is an Ethiopian based company.

OUR VISION

Our vision is to bring a chicken to every family in Ethiopia in 2021, and a chicken to every person in Ethiopia in the future, transforming the Ethiopian poultry industry, making it a model of inclusive growth.

Job Summary

EthioChicken is looking for a talented person to join as a critical member of our Customer Insights and Innovation team. The Customer Experience Associate will be the voice of the customer responsible for identifying key pain points/opportunities across the end to end customer experience. The primary objectives of the Customer Insight & Innovation team at EthioChicken is to collect insightful feedback through research, to build a comprehensive picture of what EC customers want and drive incremental improvements on customer satisfaction.

DUTIES AND RESPONSIBILITIES

• Conduct day to day survey (Survey will be provided)
• Setting up and facilitating focus group discussions with relevant stakeholders (discussion points will be provided)
• Translating the survey into a different language
• Participates in data cleaning and contributes to data analysis if needed
• Data entering, managing and keeping data Online and offline in a clear, concise, and accurate way
• Record daily reports, as well as attend and actively participate in team meetings and discussions
• Share information on challenges faced, specifically relating to a misunderstanding of questions or unavailability of data.
• Answer customer grievance calls and direct to responsible stakeholder
• Handling data utmost confidentiality
• Reporting on activities conducted, challenges faced, and progress made on collecting data.
• Be involved in giving feedback on data collection methods and tools designed.
• Other duties as assigned.

Job Requirements

COMPETENCIES: -

• Accountability
• Analytical skills
• Excellent interpersonal skills
• Excellent communication skills, both written and oral
• Keen and proactive to learn and continuously develop technical knowledge
• Proficiency languages (Oromifa) is a must

QUALIFICATIONS REQUIRED

• BA Degree in Marketing Management and related fields

Experience:

• 0 year experience 

How to Apply

APPLICATION INSTRUCTIONS

Please title your application with subject line: - "Customer Experience Associate" 

Only candidates meeting the required qualifications are invited to send their applications(Cover Letter) including a detailed CV through ethiojobs.net or e-mail: careers@ethiochicken.com

Women are highly encouraged to apply!