Customer Service Manager Grade I- for Bukari Branch Dire Dawa City under Dire Dawa District

DB/ Vacancy-074/21

Job Summery

• The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

Job Requirements

Academic & Professional Qualification

• Bachelor degree in a Business related field; Accounting, Management, Economics, Business Administration

Experience

• Minimum of Six (6) years banking experience
• Language
• Proficiency of the local language is Preferable

Required Technical Competency

• Understands the basic mechanisms of general financial products and services.
• Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
• Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Ability to respond to basic client inquiries and instructions and the capability of advising and resolving most issues and requests.
• Project management skills

How to Apply

• Interested and qualified applicants should apply through the provided link
• Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
• Finally, please scan and attach all relevant credentials i.e .Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV shall be attached in PDF format (*mandatory) via (http://ethiojobs.net).

Note: Applicants who do not have ethio jobs account need to register using personal email account, CV‘s shall not be more than 3 pages and saved in PDF format (mandatory).