Job Expired

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Service Delivery Assistant

CMA CGM Shipping Agent Ethiopia Share Company

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Business

Business Management

Addis Ababa

0 years - 3 years

Position

2021-05-22

to

2021-05-31

Required Skills
Required skills have not yet been specified for this position this job
Fields of study
No fields of study

Full Time

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Job Description

Job Summary

Department: - Customer care

Employment type: - Short Term Contract/ Definite period

Reports to: Customer care Manager 

Job Overview: -

Documentation officer will be responsible for assisting in all customer care Department activities and is required to contribute enhancement of department performance.

Main responsibilities and duties: -

  • Monitor vessel schedule Department: - Customer care

Employment type: - Short Term Contract/ Definite period

  • daily in order to control documentation delivery in due time to customers.
  • Handle e-documentation process and promote usage of CMA CGM online platform towards customers.
  • Perform group required compliance check prior BL release to customers.
  • Release originals or waybills and arrange telex release as per customer request.
  • Complete export call closure with Djibouti and other agency departments involved.
  • Add charges for extra services, print additional related invoices and distribute to customers.
  • Support any agency in CMA CGM network as well as CMA CGM departments with requests related to service delivery and customs regulations.
  • Ensure proper monitoring of work performed and fill related reporting requests
  • Complete all tasks related to service delivery for CMA CGM in Ethiopia as per group expectations and requests.

Job Requirements

Educational background: -

  • BA degree in Management, Marketing management and related fields.

Job requirement: -

  • 0-3 years of work experience.
  • Commendable persuasive skills.
  • Professional qualifications in customer handling and satisfaction is desirable.

How to Apply

Interested and qualified applicants can send their CV to ADD.TKHAILE@cma-cgm.com

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