• International Rescue Committee (IRC) is one of the world’s largest humanitarian international Non-Governmental organizations, providing relief, rehabilitation and development support to vulnerable people and communities over 30 countries. We began work in Ethiopia in 2000 in response to severe drought in Ethiopia’s Somali region and are currently providing assistance to Ethiopians and refugees in six regions in Ethiopia, implementing emergency and development programs in health, water and sanitation, economic recovery and development (ERD), women’s protection and empowerment, education, child protection, and multi-sectoral emergency response.

Scope:

• The MEAL/CRA Assistant will be responsible for ensuring the implementation of client feedback channels which are relevant to clients and to the programs team. These may include design and administration of surveys, focus group discussions, proactive and reactive feedback mechanisms. The MEAL/CRA Assistant will be responsible for aggregating client feedback, identifying key themes and challenges or opportunities to respond to, and presenting these to the management team for a decision on how to respond. The MEAL/CRA Assistant will also be responsible for recording and monitoring feedback, and for ensuring that the loop is closed, and clients are informed of decisions taken.

Specific Responsibilities

Feedback Planning and Implementation

• Collect client feedback through various channels that IRC installs including community meetings, surveys, discussions, phone lines, suggestion boxes, SMS among others
• Regularly update the excel based Feedback Registry on every day basis and raise cases including breach of IRC code of conduct, allegations of child abuse or sexual exploitation and other major programmatic complaints
• Receive, record and classify complaints for attention by the MEAL Officer and refer to the respective sectors.
• Collect response from the program staff on the feedback and communicate back to client
• Facilitate the preparation of CRA logistics before field visits e.g. paper-based data collection tools, promotional materials etc.
• Ensure accurate and confidential filing of CRA reporting forms such as client feedback form, Feedback Registry, surveys, interview, minutes from community meetings, reports, datasets among others
• Generate reports on the implementation and use of feedback channels, per sector, including limitations and challenges.

Feedback Monitoring, Reporting, and Response

• Aggregate and disaggregate client feedback (according to gender, age, status, sector, risk-level and other client appropriate disaggregation).
• Present statistics on feedback received and feedback content in clear formats to highlight feedback trends to the program team, as well as synthesize qualitative feedback in ways which provide the detail that the program team will need to design an appropriate response.
• Analyze key themes, challenges, and opportunities for program improvement.

Other

• Other duties as assigned by the supervisor to enable and develop IRC programs.

Job Requirements

Qualifications

• Diploma(10 +3) in social science and other relevant field of studies
• Analyze and communicate data in a way that facilitates effective decision making
• Proactively engage with clients and community members, acting as a community liaison focal point
• Driven and able to balance multiple task, commitments, and to work flexibly in a team
• Creativity, curiosity and enthusiasm, and the ability to develop and test new ways of working and solutions to problems
• Strong oral and written communications in local language and Amharic is required. Written and verbal communication in English is an added advantage.

Desirable:

• Working experience with refugees and/or IDPs, and an understanding of the feedback channels preferred by displaced people
• Experience in implementing feedback channels. These may include surveys, FGD, hot lines, suggestions boxes, open feedback etc.
• Passionate about humanitarian work and assistance!

Time frame

• The length of the posting is for one year initially but could be extended, contingent upon satisfactory performance evaluation and funding. 

How to Apply

candidates who has a right qualification can apply through Ethiojobs

Your application letter/cover letter must include the following information.

• Name of the position you have applied for
• Date of application
• Summary of your qualifications and experience
• Motivation/objective of why you have applied for the job
• Please include at least 2 references from current and former supervisors.

Professional Standards: The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity Anti-Retaliation and Combating Trafficking in Persons

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols, and other supportive benefits and allowances

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.