Position Summary: Responsible for the overall management and direction of the laboratory.

Duties and Responsibilities:

1. Specimen Collection, Handling, and Processing:

• Oversee proper collection and submission of clinical specimens;
• Troubleshoots problems related to specimens and test orders and maintains documentation of such problems and corrective action taken;

2. Test Performance:

• To act as a backup for the Laboratory Manager when required;
• To ensure that the Departmental Quality Management Plan is being followed;
• Supervise staff and distribute workload to ensure it is completed in a timely manner;
• Ensure that quality control testing and verification is completed within the section and signed off;
• Ensure that preventative maintenance of equipment is performed and documented. Initiates repairs on malfunctioning equipment;
• Monitor efficiency of the department and recommend quality improvement changes as appropriate;
• Trouble shoots problems occurring during test performance and documents problems, corrective actions, and resolutions;
• Notifies Laboratory Manager of problems occurring during the test performance that would affect patient test results;
• To represent the department at Labor Management meetings;
• To perform staff performance appraisal’s and review competency testing;
• Collaborates with quality officer to ensure compliance with established policies and procedures;

3. Test Result Reporting:

• Manages laboratory generated information to enable effective, timely, and accurate reporting of patient data;
• Ensure all critical results have been called and documented by workstations;
• Verifies patient reports produced within laboratory;

4. Instrument Related Responsibility:

• Calibrates and perform method validation studies as needed;
• Troubleshot instrument related problem as necessary and maintains proper documentation of problems, corrective action, and resolution;
• Ensures proper functioning of instruments before release of patient results;
• Notifies Laboratory Manager of instrument malfunction;

5. Purchasing and Inventory control:

6. Other supervisory tasks

• Ensure Actions to improve the effectiveness of the QMS are identified;
• Ensure Action plan responsibilities are delegated;
• Ensure Timelines for completion of action plans are defined;
• Ensure Progress of action plans is monitored;
• Ensure Policy statement and goals are revised as appropriate;
• Ensure Summary report of outcomes is prepared;
• Ensure Outcomes with appropriate personnel are communicated;
• Ensures compliance with management and operational policy, process and procedure documents and records;
• Ensures compliance with retention times for documents and records;
• Ensure there is a program established for the management of equipment, reagents and supplies;
• Ensure that written standard operating procedures (SOP) for all steps in the path of workflow are available to appropriate staff;
• Notifies staff for new or changed documents and records;
• Ensure appropriate systems and processes are in place to provide health care providers with accurate and timely information to manage patient care;
• Ensures a suitable system to prevent damage, deterioration, loss or unauthorized access;
• Ensure proper utilization of resources for proper communication;
• Ensures that all non-conforming events are investigated, documented, corrected and reported;
• Assesses all patient safety reports and reports to Lab manger;
• Prepares statistical or summary reports and forwards to appropriate groups for review and improvement;
• Implements and monitors improvements to processes and procedures;
• Ensures quality indicators are monitored, documented, reported and actions taken as required;
• Ensure that management audits are regularly conducted;
• Reviews and follows up on action plans related to QMS audits;
• Ensures implementation of and compliance with policies and supporting documents; 
• Reviews the Quality Management System implementation on a regular basis;
• Ensures the Implementation of and compliance with the twelve quality system essentials (QSE);
• Facilitates systematic improvement through the sequential exercising of the five quality components (QP, QT, QM, QI, QR);
• Develops, together with all other the laboratory staffs, and distributes laboratory handbook to referring clinicians to explain the overall laboratory services offered and the functionality of the laboratory; 
• Communicate and provide timely notification to customers on delays in service;
• Establishes excellent relationships with both internal and external clients;
• Ensures processes to measure client satisfaction levels related to laboratory service are implemented;
• Identifies opportunities for process improvement;
• Address, document and manage any complaints, request, and/or suggestions from staff and users of laboratory services;
• Ensures client satisfaction surveys are conducted on a regular basis;
• Ensure good staff morale;

Job Requirements

Qualifications and Experience Requirements:

• Bachelor’s degree or Master’s degree in Medical Laboratory Technology
• Renewed professional license with a minimum of 5 (five) years experience in supervisory role

Required standards

• Demonstrates a commitment to quality patient care;
• Works independently as well as collaboratively;
• Demonstrates punctual and reliable attendance;
• Actively pursues ways to improve laboratory efficiency;
• Participates in maintaining a clean and orderly facility;
• Adheres to all laboratory standard procedures;
• Protects patient confidentiality by abiding by hospital confidentiality statement
• Communicating with different department staffs and solving all laboratory complaints

How to Apply

• Only candidates meeting the required qualifications are invited to send their application letter and updated CV (without any supporting documents at this stage) via girumhosphr@gmail.com
• Please mention "Laboratory Section Head" in the subject line of your email, candidates who do not follow the application instruction will not be considered.
• Due to the large volume of applications, only short-listed candidates will be contacted.

 N.B. Candidates are encouraged to only apply online.