Job Expired

company-logo

Customer Service Manager Grade I

Dashen Bank

job-description-icon

Business

Business Administration

------

6 years

Position

2021-03-18

to

2021-03-25

Required Skills
Required skills have not yet been specified for this position this job
Fields of study
No fields of study

Full Time

Share

Job Description

Job Summary

Customer Service Manager Grade I (Adola Weyu Branch under Hawassa District)

DB/ Vacancy-025/21

Job Summery

  • The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

Job Requirements

Academic & Professional Qualification

  • Bachelor degree in a business related field e.g. accounting, management, economics, business administration

Experience

  • Minimum of Six (6) years banking experience

Required Technical Competency

  • Understands the basic mechanisms of general financial products and services.
  • Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
  • Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
  • Ability to respond to basic client inquiries and instructions and the capability of advising and resolving most issues and requests.
  • Project management skills

How to Apply

  1. Interested and qualified applicants should apply through application form
  2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
  3. Finally, please scan and attach all relevant credentials i.e. Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV shall be attached in PDF format (*mandatory) via (http://ethiojobs.net).
  • Applicants who do not have ethiojobs account need to register using personal email account,
  • CV‘s shall not be more than 3 pages and saved in PDF format (mandatory).

Related Jobs

18 days left

Ahununu Trading PLC

Evening Dispatch Officer

Dispatcher

time-icon

Full Time

1 - 2 yrs

2 Positions


Bachelor's Degree or Diploma in Business Administration or in a related field of study with relevant work experience in logistics, transportation, or dispatch operations Working Hours: The working schedule for this role is from 7:30 PM to 3:30 AM. Salary: Attractive Duties & Responsibilites: - Strategically manage the evening dispatch schedule to optimize efficiency and ensure timely delivery of goods. - Act as the primary liaison for drivers, operational staff, and stakeholders during the evening shift, addressing queries and providing support. - Ensure dispatch-related documentation, including delivery notes, shipping manifests, and compliance logs, is completed with accuracy and efficiency. - Guarantee that all dispatch activities align with company policies, industry standards, and legal requirements. - Provide support, guidance, and leadership to evening shift team members, ensuring alignment with company values and operational objectives.

Addis Ababa

23 days left

Yimaru Academy

General Manager

General Manager

time-icon

Full Time

2 - 5 yrs

1 Position


Master's or Bachelor's Degree in Business Administration, Education Management, Project Management, or in a related field of study with relevant work expereince in a managerial or project management role, preferably in education, training, or e-learning. Duties & Responsibilites: - Develop and execute Yimaru Academy’s strategic vision, ensuring alignment with short-term and long-term goals. - Oversee and coordinate all major departments, ensuring smooth collaboration and efficiency - Supervise and optimize the academy’s day-to-day operations to ensure efficiency and productivity. - Work closely with the Marketing Manager to develop and execute promotional strategies. - Recruit, train, and mentor staff to build a high-performing team. - Maintain high standards for student experience and learning outcomes.

Addis Ababa

23 days left

Yimaru Academy

Admin/ Receptionist

Receptionist

time-icon

Full Time

1 yrs

1 Position


Bachelor's Degree or Diploma in Business Administration, Management or in a related field of study with relevant work experience in administration, reception, or customer service roles. Duties & Responsibilities: - Front Desk & Customer Service - Student & Client Management - Office Administration & Operations - Financial & Payment Processing Support - Event & Meeting Coordination - Communication & Reporting Required Skills: - Excellent communication and interpersonal skills. - Proficiency in Microsoft Office (Word, Excel, Outlook) and basic data entry tools, Google apps. - Strong organizational skills with the ability to multitask and prioritize. - Friendly, professional, and detail-oriented personality.

Addis Ababa

about 22 hours left

Siket Bank S.C

Customer Service Officer (CSO)

Customer Service Officer

time-icon

Full Time

3 yrs

1 Position


Bachelor's Degree in Accounting and Finance, Banking & Finance, Management, Business Administration, Marketing Management, or in a related field of study with relevant work experience

Addis Ababa

about 22 hours left

Shayashone PLC

General Service Officer

General Service Officer

time-icon

Full Time

2 - 4 yrs

1 Position


Bachelor's Degree in Business Administration, Management or in a related field of study with relevant work experience Duties & Responsibilities: - Oversee the general office operations to ensure a clean, organized, and efficient working environment. - Manage the office’s physical space, ensuring proper maintenance and cleanliness of buildings and surroundings. - Support logistical arrangements for meetings, conferences, and other organizational events. - Maintain accurate records of office supplies, asset management, and equipment inventories.

Addis Ababa

2 days left

Brothers Trading PLC

Liaison Officer

Liaison Officer

time-icon

Full Time

1 yrs

1 Position


Degree or Diploma in Business Administration, Law, Public Administration, or in a related field of study with relevant work experience Duties & Responsibilities: - Process insurance registration and renewal for company vehicles - Handle insurance claims for accidents, damage, and theft - Coordinate with insurance companies and adjusters for claim settlements

Addis Ababa