Available positions: Three

Required languages: 1 between English and Oromifa, 1 English and Amharic, 1 English and Tigrigna

Job summary:

Facilitate communication between parties who speak two different languages over the phone by conveying information effectively in a professional and neutral manner with the goal of ensuring communication in alignment with job and company expectations.

Weekly work load: a minimum of 44 hours from late afternoon to evening to align with USA time zones. 

Job Requirements

Qualifications and Education Requirements:

• Proficient accent-neutral, near-native English,
• High school diploma or above,
• 1-2 years customer service environment experience,
• Stable job history,
• Good attendance record,
• Ability to sit for long hours,
• Prior interpretation experience is a plus but not a required,
• Knowledge and use of PC systems/CRM and Google Search is a must.

Preferred Skills:

• Superior oral and written communication skills,
• Computer literacy with the ability to type a minimum of 20 WPM,
• Competency in a service organization environment,
• Ability to work independently,
• Self-motivated, willingness to constantly improve,
• Attention to detail and be able to multi-task and prioritize work on a daily basis,
• The ability to focus on a fast-passed environment while handling calls with a courteous, friendly and well-spoken tone,

Strong people’s skills and be able to communicate both orally and written form.

Special requirements:

• Because of working time in late hours those living in and around Lebu area are most welcome.

How to Apply

Interested and qualified applicants can seed their CV to  bcadconsulting@gmail.com