Job Summary

Department : Digital Team

Reporting to position : Digital Transformation Manager

Purpose of the job

Product Owner is responsible for developing and leading the delivery of the B2B transformational journey for the Opco.

He/she leads the design and deployment of the B2B ecosystem and the local team to support across Ethiopia, while driving a high customer adoption and consumer retention rate.

He/she utilizes insights derived from the data team and ensure these are used to improve the B2B ecosystem and fuel the DDS (Data Driven Sales) ways-of-working. He/she is also responsible for the coordination among HEINEKEN teams and third-party vendors, work very closely with cross-functional teams towards actualizing the B2B journey, while gathering business requirements from relevant functional stakeholders

The B2B Product Owner is an experienced professional responsible for setting, prioritizing, and evaluating the work generated by a Scrum development team in order to ensure impeccable features and functionality of the product. The Product owner is directly responsible for the deployment of the B2B product in the market and ensuring that it is developed and deployed in a customer-centric way. 

Key Responsibilities

• Accountable for delivering a customer centric B2B e-commerce solution
• Building the local team according to the strategy and progress of the B2B roll-out
• Responsible for incorporating requirements and feedback from participating Sales, Marketing, Customers and Consumers and coordinating development with third party suppliers as per Opco requirements
• Managing product development on time, scope and budget with Third Party      
• Supplier, resulting into a clear product development roadmap
• Partnering with Sales, Marketing and Customers to ensure optimal utilization of the solution
• Partnering with third party Suppliers to increase consumer activations and utilization
• Ensure rollout and implementation into new Sales regions as defined by the roadmap and in conjunction with Sales Stakeholders and third party suppliers
• Work closely with Brand Managers and Trade Marketing to ensure defined Promo Mechanics are successfully initiated and objectives delivered
• Manage the day-to-day function of the B2B team and also responsible for Back 
• Office Management
• Working together closely with Digital Capability and Product Owners to help deliver an integrated, unified E-Commerce platform to support the value chain, and embed the new ways of working within the business
• Defines the roadmap and strategy for the B2B commercially accountable for local B2B e-commerce performance
• Managing and coaching B2B team, coordinating responsibilities to ensure development of the platform and smooth operations
• Providing content expertise, hands-on involvement and overall project management of the implementation in close collaboration with the local/regional teams
• Sharing best practices and learnings across OpCo’s, together with the Global team, in order to continuously improve the roll-out process and optimize throughout frequent measurements
• Integration of best practices from a global platform into the local back-end
• Work with the Capabilities Team to deliver internal and external product training on new feature enhancements or modules.
• Participate in speaking engagements or product demonstrations as needed.
• Serve as a product expert and understand the market and user workflow.
• Coordinate the IT staff to deliver solutions to meet end user and market needs.
• Continuous improvement of customer experience and satisfaction (UX)- Customer intimacy is crucial in both development and deployment phases of the project. The solution should be built to accommodate the customer needs
• Initiating, Coordinating and executing the development of the platform (Owns the vision, definition & strategy of the product: driving success!)
• A successful MVP, which covers the main requirements and provide business value from the start. The platform should be relevant, simple and consistent. Delivered OTIF.
• Defining and prioritising requirements for the customer journey and the team development plans
• Overseeing platform backlog (Creates, maintains and prioritizes the Product Backlog providing the team with required information what needs to be built and in which order)
• Support budget of the product including resources, investment, consultancy and technology.
• Implementation of Agile to improve development efficiency and reduce risks

Job Requirements

Education

• University degree or Bachelors, preferably in Finance, Accounting, Management or related subject

Experience

• 4-6 years’ experience in Sales Process and Sales Environment
• Proficiency in Systems Management and Operational integration
• Previous Project Management experience advantageous
• Knowledge in Sales Analytics and IT processes
• Thorough Operational understanding regarding End-to-End order management
• Worked with Agile and Scrum teams, Be an Agile advocate
• Affinity for digital

Profile

• Ability to lead a team, driving results as per Opco requirements
• Business savvy, able to connect user needs to optimizing the solution
• Effective communicator, able to deal with relevant business stakeholders
• Authority to make decisions, drive teams and interact with Senior Stakeholders both Locally and Globally
• Ability to drive strong cross-functional collaboration and coordination
• Excellent written and verbal communication skills, able to present complex data in a simple, easy to understand way
• Strong product focus and always customer-oriented
• Commercial and IT way of operation- connect business goal with Technological development
• Team Player
• Analytically strong
• Flexible to work within a changing environment
• Ability to work agile and to promote agile behavior in others, explain and coach in case necessary
• Ability to understand finer details of product development and implementation while maintaining oversight of team and medium to long term strategy

Languages

• Amharic & English 

How to Apply

 Interested and qualified applicants can send their CV to : hk@ethiojobs.net