WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

Job Title: IT Operations Assistant

No. Position/s: 1 (One)

VA No.: 131430

Contract Type: Special Service Agreement Level 5

Duty Station: Jijiga Area Office Seconded to Somali Region Disaster Risk Management Bureau (DRMB)

Post Duration: Six Months

ABOUT WFP

The World Food Programme (WFP) is United Nations frontline agency in the fight against hunger, WFP is continually responding to emergencies. We save lives by getting food to the hungry fast. But WFP also works to help prevent hunger in the future. We do this through programmes that use food as a means to build assets, spread knowledge and nurture stronger, more dynamic communities. This helps communities become more food secure. On average, WFP aims to bring food assistance to more than 80 million people in 80 countries.

WFP Ethiopia is working with the Government and humanitarian partners to strengthen the resilience of Ethiopia’s most vulnerable population and to chart a more prosperous and sustainable future for the next generation. The Country Office also supports programmes that use food assistance to empower women; transform areas affected by climate change and keep children in school. It aims to contribute to Ethiopia’s five-year development agenda, the Growth and Transformation Plan (GTP), through which the Government combats food insecurity.

BACKGROUND AND PURPOSE OF THE ASSIGNMENT

The United Nations World Food Programme (WFP) is the world's largest humanitarian agency, fighting hunger worldwide. We are seeking to fill a position of IT Operations Assistant (SSA-5), based at Jijiga seconded to Somali Region Disaster Risk Management Bureau (DRMB), under Jigjiga WFP Area office.

In the area of capacity building, WFP Ethiopia Country Office aims to capacitate the regional DRMB in collecting, storing and disseminating early warning information to support informed decision making in the region. Capacity building of the Somali region government DRMB in early warning is part of the capacity building MOU signed among WFP, the National Disaster Risk Management Commission (NDRMC) and Somali region DRMB.

One component of the early warning capacity building is digitalization of early warning data collection, storage, analysis and dissemination of data. This digitalization needs an expert in Information Technology and this post help us facilitate the digital data capturing, storage and dissemination of results in the region DRMB.

The special focus of this assignment will be to deliver standard IT support to Somali Region DRMB to facilitate full implementation of SMS based data collection, storage and dissemination of early warning information by effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

Under the direct supervision of the Head of Programme in Jijiga AO and under the technical supervision of the Head of ICT in the County Office, the incumbent will foresee the below duties and responsibilities:

• Undertake basic monitoring and troubleshooting of server system established for Early warning data collection, storage and dissemination to ensure a consistent delivery of IT services to DRMB.
• Install, operate and maintain telecommunications systems and equipment, to ensure optimal services to DRMB.
• Undertake configuration and installation of the SMS based data collection system in collaboration with the outsourced company.
• Ensure smooth flow of digitalization of data collection in DRMB (range of activities from web-based data collection to SMS based data collection).
• Respond to basic queries about technology and systems to support the correct application of technology.
• Ensure information is up to date and accurate in the database synced via data collection tools
• Design and implement backup system.
• Develop guidelines/documentation for DRMB staff on the overall data transfer, data arrangement and design of workflow.
• In collaboration with CO VAM and WFP Somali Area office, provide training and consult ICT solutions to early warning data collection (tablet based, data management and visualization/dissemination of results)
• Perform basic beta testing and support rollout of a tested system for Somali region DRMB data collection digitalization process
• With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
• Perform other duties as required.

STANDARD MINIMUM QUALIFICATIONS

Education: A University degree in IT-related disciplines (Computer Science, Information Management System and related fields)

Experience: Four years and more working experience focusing on IT related works mainly server-based data management.

• Knowledge & Skills: Strong and proven knowledge and practices of ICT.
• Proven knowledge, abilities and skills in the areas of ICT;
• Use of digital data capturing and visualization platforms.

Languages: Fluency in oral and written English; Fluency in Somali language has an added value

Competencies: Ability to establish priorities, plan, coordinate and organize one’s own work plan; Resourcefulness, initiative, maturity, tact, advocacy skills; Ability to establish and maintain good working relations with people of different national and cultural backgrounds, ability to work well in a high-pressure environment.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
• Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
• Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
• Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People

• Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
• Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
• Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
• Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
• Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
• Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
• Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
• Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
• Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

FUNCTIONAL CAPABILITIES

Capability Name Description of the behavior expected for the proficiency level

Governance, Strategy and Architecture Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.

Change Implementation, Project management, Planning and Optimization Has basic understanding of project management principles to provide basic estimates on timing, resource utilization and costs to facilitate the project planning process.

Technical Expertise Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference.

Service Management Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.

Client Management Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions.

Procurement and Contract Management Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.

HOW TO APPLY

WFP is an equal opportunity employer. Female candidates meeting the above qualifications are encouraged to apply on-line through WFP recruitment website.

Public access (for external VA): http://www1.wfp.org/careers/job-openings

WFP staff access (for internal and external VA): http://newgo.wfp.org/services/e-recruitment

This VA is open ONLY to Ethiopian Nationals.

Please note that WFP does not charge a fee at any stage of the recruitment process.

Only qualified candidates will be contacted.

This section is optional to describe additional responsibilities & knowledge required for the specific job

Deadline: 10 Decmber 2020