Job Expired

company-logo

Operations Associate

Kifiya Financial Technology

job-description-icon

Business

Business Administration

------

2 years - 4 years

Position

2020-09-23

to

2020-10-09

Required Skills
Required skills have not yet been specified for this position this job
Fields of study
No fields of study

Full Time

Share

Job Description

Job Description

The overall purpose of this job is to be responsible for partner identification, recruitment, training/onboarding, retention, and engagement. Ensure that we maintain the highest level of customer service through our partners. Be the link between partners and internal teams to ensure we give partners value. and comply with the company’s standard.

  • Manage all dedicated accounts to ensure an excellent customer experience.
  • Work closely with Operations and Product Development teams to identify customer demands and pain points.
  • Plan and implement corrective actions to improve service and partner performance whilst managing costs.
  • Invite and train partners in line with the training manual.
  • Activate trained partners into the company’s system.
  • Follow up partners to ensure that they regularly service customers’ orders and establish reasons for non-conformity.
  • Grow quality base of the active Partners.
  • Manage dedicated accounts to ensure achievement of KPIs and SLAs
  • Update daily / weekly / monthly reports and BU KPIs
  • Keep record of partner merchandise
  • Undertake partners’ disciplinary process.
  • Identify potential partners for the company.
  • Ensure customers’ orders are serviced within expected timelines.
  • Manage Sacco operations for the partners
  • Undertake off-boarding of partners.
  • Any other duties that may be assigned by the supervisor.

Job Requirements

  • Bachelor’s degree in a Business related field.
  • Minimum 2 - 4 years of relevant experience.
  • Ability to think on one’s feet
  • Ability to handle irate partners in a calm and diplomatic manner.
  • Personal motivation and drive exhibited through commitment to hard work, continuous improvement, and achievement of goals.
  • Strong analytical and problem-solving skills.
  • Strong persuasion and influencing skills.
  • Flexibility and adaptability.
  • Open to change.

How to Apply

Qualified and interested applicants can send your CV via email: recruitment@malefiyajobs.com or online on www.malefiyajobs.com.
Only short listed candidates will be contacted.

Related Jobs

22 days left

Ahununu Trading PLC

Evening Dispatch Officer

Dispatcher

time-icon

Full Time

1 - 2 yrs

2 Positions


Bachelor's Degree or Diploma in Business Administration or in a related field of study with relevant work experience in logistics, transportation, or dispatch operations Working Hours: The working schedule for this role is from 7:30 PM to 3:30 AM. Salary: Attractive Duties & Responsibilites: - Strategically manage the evening dispatch schedule to optimize efficiency and ensure timely delivery of goods. - Act as the primary liaison for drivers, operational staff, and stakeholders during the evening shift, addressing queries and providing support. - Ensure dispatch-related documentation, including delivery notes, shipping manifests, and compliance logs, is completed with accuracy and efficiency. - Guarantee that all dispatch activities align with company policies, industry standards, and legal requirements. - Provide support, guidance, and leadership to evening shift team members, ensuring alignment with company values and operational objectives.

Addis Ababa

27 days left

Yimaru Academy

Admin/ Receptionist

Receptionist

time-icon

Full Time

1 yrs

1 Position


Bachelor's Degree or Diploma in Business Administration, Management or in a related field of study with relevant work experience in administration, reception, or customer service roles. Duties & Responsibilities: - Front Desk & Customer Service - Student & Client Management - Office Administration & Operations - Financial & Payment Processing Support - Event & Meeting Coordination - Communication & Reporting Required Skills: - Excellent communication and interpersonal skills. - Proficiency in Microsoft Office (Word, Excel, Outlook) and basic data entry tools, Google apps. - Strong organizational skills with the ability to multitask and prioritize. - Friendly, professional, and detail-oriented personality.

Addis Ababa

27 days left

Yimaru Academy

General Manager

General Manager

time-icon

Full Time

2 - 5 yrs

1 Position


Master's or Bachelor's Degree in Business Administration, Education Management, Project Management, or in a related field of study with relevant work expereince in a managerial or project management role, preferably in education, training, or e-learning. Duties & Responsibilites: - Develop and execute Yimaru Academy’s strategic vision, ensuring alignment with short-term and long-term goals. - Oversee and coordinate all major departments, ensuring smooth collaboration and efficiency - Supervise and optimize the academy’s day-to-day operations to ensure efficiency and productivity. - Work closely with the Marketing Manager to develop and execute promotional strategies. - Recruit, train, and mentor staff to build a high-performing team. - Maintain high standards for student experience and learning outcomes.

Addis Ababa

about 8 hours left

African Union

Senior Market Shaping Officer(AfCDC)

Marketing Officer

time-icon

Contract

7 - 10 yrs

1 Position


Master's Degree or Bachelor's Degree in Supply Chain, Pharmacy, Biological Sciences, Public Health, Economics, Business Management or in a related field of study with relevant work experience in Health Product Technologies market landscape in Africa Duties & Responsibilites: - Conduct qualitative and quantitative research and analysis to identify market barriers for prioritized Health Product Technologies. - Support design of feasible solutions via hypothesis-driven approach for implementation at continental, regional and national level market shaping interventions - Conduct market intelligence and demand forecasting to identify trends and inform procurement decisions. - Develop and implement strategies to shape markets and support implementation of the African pooled procurement mechanisms for health product in Africa.

Addis Ababa

about 8 hours left

African Union

Senior Contract Management Officer(AfCDC)

Contract Officer

time-icon

Contract

7 yrs

1 Position


Master's or Bachelor's Degree in Business Administration, Public Administration, Engineering, Law or in a related field of study with relevant work experience Duties & Responsibilities: - Draft, review, and negotiate contracts and agreements with suppliers, ensuring compliance with Africa CDC’s policies and standards. - Work with legal, procurement, and other relevant departments to finalize contract terms and conditions. - Ensure contracts are aligned with Africa CDC’s strategic objectives and procurement guidelines. - Oversee the implementation and administration of contracts, ensuring all contractual obligations are met by both Africa CDC and suppliers.

Addis Ababa

1 day left

SOS Children's Village Addis Ababa

Project Coordinator, Youth Empowerement

Project Coordinator

time-icon

Full Time

5 yrs

1 Position


Bachelor's Degree in Business Administration, Economics, Marketing, Development Studies, or in a related field of study with relevant work experience Duties & Responsibilities: - Leads the planning, implementation, monitoring and evaluation of the youth empowerment Project activities, in accordance with the organisational standards and strategies - Coordinate the implementation of youth empowerment Project activities - Build positive relationships with the community and/or local authorities

Adama