Job Expired

company-logo

Customer Service Manager I

Dashen Bank

job-description-icon

Business

Business Administration

------

6 years

Position

2020-09-15

to

2020-09-24

Required Skills
Required skills have not yet been specified for this position this job
Fields of study
No fields of study

Full Time

Share

Job Description

Customer Service Manager I (Hirna Branch Under Dire Dawa District)

DB/ Vacancy- 081/20

Job Summery

·         The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

 

Job Requirements

Academic & Professional Qualification

·         Bachelor degree in a business related field e.g. accounting, management, economics, business administration

Experience

·         Minimum of Six (6) years of banking experience

Required Technical Competency

·         Understands the basic mechanisms of general financial products and services.

·         Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.

·         Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

·         Ability to respond to basic client inquiries and instructions and the capability of advising and resolving most issues and requests.

Project management skills
 

How to Apply

Interested and qualified applicants should apply through ethiojobs.net (http://ethiojobs.net)

Note:

  • Applicants should specify the vacancy number on the cover letter /application letter and fill all the details on application form from the link below  and shall save in PDF format (mandatory).

Application form for online application.xlsx

  • CV‘s shall not be more than 3 pages and saved in PDF format (mandatory).
  • All relevant credentials stated on the application form /CV shall be scanned and attached in PDF format (mandatory).

Related Jobs

21 days left

Ahununu Trading PLC

Evening Dispatch Officer

Dispatcher

time-icon

Full Time

1 - 2 yrs

2 Positions


Bachelor's Degree or Diploma in Business Administration or in a related field of study with relevant work experience in logistics, transportation, or dispatch operations Working Hours: The working schedule for this role is from 7:30 PM to 3:30 AM. Salary: Attractive Duties & Responsibilites: - Strategically manage the evening dispatch schedule to optimize efficiency and ensure timely delivery of goods. - Act as the primary liaison for drivers, operational staff, and stakeholders during the evening shift, addressing queries and providing support. - Ensure dispatch-related documentation, including delivery notes, shipping manifests, and compliance logs, is completed with accuracy and efficiency. - Guarantee that all dispatch activities align with company policies, industry standards, and legal requirements. - Provide support, guidance, and leadership to evening shift team members, ensuring alignment with company values and operational objectives.

Addis Ababa

26 days left

Yimaru Academy

General Manager

General Manager

time-icon

Full Time

2 - 5 yrs

1 Position


Master's or Bachelor's Degree in Business Administration, Education Management, Project Management, or in a related field of study with relevant work expereince in a managerial or project management role, preferably in education, training, or e-learning. Duties & Responsibilites: - Develop and execute Yimaru Academy’s strategic vision, ensuring alignment with short-term and long-term goals. - Oversee and coordinate all major departments, ensuring smooth collaboration and efficiency - Supervise and optimize the academy’s day-to-day operations to ensure efficiency and productivity. - Work closely with the Marketing Manager to develop and execute promotional strategies. - Recruit, train, and mentor staff to build a high-performing team. - Maintain high standards for student experience and learning outcomes.

Addis Ababa

26 days left

Yimaru Academy

Admin/ Receptionist

Receptionist

time-icon

Full Time

1 yrs

1 Position


Bachelor's Degree or Diploma in Business Administration, Management or in a related field of study with relevant work experience in administration, reception, or customer service roles. Duties & Responsibilities: - Front Desk & Customer Service - Student & Client Management - Office Administration & Operations - Financial & Payment Processing Support - Event & Meeting Coordination - Communication & Reporting Required Skills: - Excellent communication and interpersonal skills. - Proficiency in Microsoft Office (Word, Excel, Outlook) and basic data entry tools, Google apps. - Strong organizational skills with the ability to multitask and prioritize. - Friendly, professional, and detail-oriented personality.

Addis Ababa

about 3 hours left

Ethio jobs

Operations Coordinator – Oil Seeds & Pulses Sector

Operation Coordinator

time-icon

Full Time

5 yrs

1 Position


Bachelor's Degree in Business Administration, Supply Chain Management, Logistics or in a related field of study with relevant work experience Duties and Responsibilities: - Oversee the day-to-day operations of the Oil Seeds & Pulses sector, ensuring efficiency in procurement, logistics, and export processes. - Coordinate with suppliers, transporters, and regulatory bodies to facilitate smooth import/export transactions. - Monitor and optimize inventory levels to balance supply and demand efficiently.

Addis Ababa

about 3 hours left

New Flower General Trading

Operations Manager – Trading & Services

Operation Manager

time-icon

Full Time

5 yrs

1 Position


Master's or Bachelor's Degree in Logistics & Supply Chain Management, International Trade, Business Administration or in a related field of study with relevant work experience Duties and Responsibilities: - Plan, direct, and coordinate operational activities across trading and service departments. - Develop and implement standard operating procedures to improve efficiency and reduce costs. - Monitor supply chain and logistics performance, ensuring timely delivery and inventory control.

Addis Ababa

about 3 hours left

Ethio jobs

Import and Export Manager (Stellar Solutions PLC)

Import & Export Officer

time-icon

Full Time

7 - 10 yrs

1 Position


Master's or Bachelor’s Degree in International Trade, Business Administration, Finance, Supply Chain or in a related field of study with relevant work experience Duties and Responsibilities: - Develop and implement import and export strategies that support the company’s growth objectives, with particular focus on the coffee, oilseeds, and pulses markets. - Work closely with the finance team to manage Letters of Credit (LCs), foreign exchange, international payments, and trade finance instruments. 

---