All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships. All female staff not from Gambella have the option of being housed in NRC accommodation during their contract period. NRC is fully committed to promoting equality and eliminating all forms of discrimination for our staff. This means that as an integral part of the way we work; NRC seeks to ensure that there is an inclusive and diverse workforce that provides a female friendly workplace.

Being an employee of the Norwegian Refugee Council (NRC) in Ethiopia, the Receptionist is expected to represent NRC in a responsible manner and always act in accordance with NRC’s Code of Conduct. The Receptionist serves as the face of NRC; Answers and accurately & professionally directs phone calls; Greets clients and visitors positively; Make travel arrangements, book flights and hotel accommodations. The Receptionist must also be able to interact with different NRC international staffs and guests comfortably.

Roles & Responsibilities:

The purpose of Receptionist position is to assist all implementation of activities. The Receptionist serves as the face of NRC; answers and accurately & professionally directs phone calls; Greets clients and visitors positively; Make travel arrangements, book flights and hotel accommodations. The Receptionist must also be able to interact with different NRC internal staffs and guests comfortably.

Generic Responsibilities:

·      Ensure adherence with NRC policies, tools, handbooks and guidelines

·      Implement delegated support function portfolio according to plan of action

·      Ensure proper filing of documents

·      Promote and share ideas for improvement of the support function

Specific Responsibilities:

·      Serve as office receptionist operating the NRC switch board, answering telephone calls, responding to requests for information and other different queries

·      Welcome and receive visitors and guests in a cordial and respectful manner;

·      Updates guests’ airport drop & pick up communication board on time

·      Assist in making travel arrangements, book flights and hotel accommodation for visitors and NRC staffs;

·      Handle all incoming and outgoing correspondences and file in a proper manner; ensure that all incoming mail is distributed to the appropriate persons in a timely manner; all outgoing mail reaches its destination within a reasonable period of time.

·      Receive and send documents or parcels by courier service, open and distribute the mail to whoever is listed on the internal contents and ensure local and international pouch are sent timely.

·      Provide administrative/secretarial support services to Area Office Staff as required

·      Take bookings and organize the scheduling of conference rooms and ensure that any equipment required for the meeting is delivered to the meeting room.

·      Handle any financial advances and

·      Assist in preparing payment documents for Hotels and Travel Agents

·      Undertake any other activity as directed by immediate supervisor. 

Qualifications and Competences:

Generic professional competencies for this position:

·      BA degree in management or other related social science field study

·      Minimum of 1 year of relevant experience respectively in the area of reception or Admin.

·      Excellent communication and interpersonal skills to work in a multi-disciplinary team setup

·      Excellent written and verbal communication skills in English and Amharic.

·      Time management skills and ability to work under pressure

·      Computer literacy and ability to use MS Word, Excel and Outlook   

·      NGO experience is advantageous

Context/specific skills, knowledge and experience:

·      Excellent inter personal skills

·      Communication Proficiency

·      Problem Solver

Behavioral Competencies

·      Communicating with impact and respect

·      Strategic thinking

·      Flexibility

·      Collaboration Skills

·      Attention to detail