Job Expired
Front Office Supervisor
Best Western Plus Pearl Addis
Hospitality
Hotel Management
------
2 years - 5 years
Position
2020-01-31
to
2020-02-10
Full Time
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Job Description
Job Description
Best Western Hotel Resorts, headquartered in Phoenix, Arizona, is a privately held hotel brand with a global network of 4,200+ hotels in nearly 100+ countries and territories worldwide. From 16 Best Western Hotels & Resorts brands we have partnered with Best Western Plus. Best Western Plus Pearl Addis hotel perfectly located with only 2 Kms distance from Bole International Airport and just a short walk distance from Bole Medhanialem Cathedral.
- Supervise the efficient operations of reception including check in/out procedures
- Support team members in handling guest requests and enquires to ensure a positive outcome is achieved
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
- Demonstrate a high level of customer service at all times
- Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
- Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
- Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow and adhere to company brand standards
- Assist other departments wherever necessary and maintain good working relationships with Team Members
- Work with your Manager to identify a specific project to complete during your internship placement
Job Requirements
BA Degree in Hotel/ Tourism Management, Marketing Management or other related fields.
2 - 5 year's experience on similar occupation.
How to Apply
Interested and qualified applicants are requested to apply only through ethiojobs.com
Upload updated CV and application letter.
Only shot listed applicants will be contacted
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