Job Expired
Customer Service Manager
Dashen Bank
Finance
Banking Management
------
6 years
Position
2020-01-24
to
2020-02-03
Full Time
Share
Job Description
Job Description
DB/ Vacancy- 011/20
For Dashen Bank Gode Branch
Job Summery
- The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Job Requirements
Academic & Professional Qualification
- Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Experience
- Minimum of Six (6) years of banking experience
Required Technical Competency
- Understands the basic mechanisms of general financial products and services.
- Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
- Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Project management skills
How to Apply
Interested and qualified applicants should apply through ethiojobs.net (http://ethiojobs.net)
Note:
- Applicants should specify the vacancy number on the cover letter /application letter and fill all the details on application form from the link below and shall save in PDF format (mandatory).
- CV‘s shall not be more than 3 pages and saved in PDF format (mandatory).
- All relevant credentials stated on the application form /CV shall be scanned and attached in PDF format (mandatory).
Related Jobs
1 day left
Enat Bank
Interest Free Banking Financing Officer
Finance Officer
Full Time
3 yrs
1 Position
BA Degree in Business Management, Economics, Marketing Management, Accounting & Finance, Banking & Finance, Management or in a related field of study with relevant work experience, out of which 1 year as a relevant IFB officer position. Duties and Responsibilities: - Ensures Shari’ah compliance of all financing requests before presenting to financing appraisal officer for further analysis; - Facilitates the property estimation proposed as collateral
1 day left
Enat Bank
Senior Interest Free Banking Operation Officer
Banking officer
Full Time
3 - 6 yrs
1 Position
MA or BA Degree in Business Management, Economics, Marketing Management, Accounting & Finance, Banking & Finance, Management or in a related field of study with relevant work experience, out of which 2 year as a relevant IFB officer position. Duties and Responsibilities: - Facilitate inter branch operational activities for consistent IFB customer experience - Assist the Manager in developing/updating and implementing branch operations policy and procedures. - Ensures remittance services are attended with high priority
1 day left
Enat Bank
Branch Manager – Grade C
Branch Manager
Full Time
6 - 9 yrs
1 Position
MA or BA Degree in Banking & Finance, Accounting, Business Administration, Economics, Management or in a related field of study with relevant work experience, out of which 2 years in customer services manager grade B /or 3 years as Branch accounts administrator position Grade A. Duties and Responsibilities: - Remains primarily responsible and accountable for the overall performance of the Branch - Engages in all operational activities of the branch as required by the volume and intensity of the work - Ensures the success and best achievement of the Branch in providing excelling customer services
1 day left
ZamZam Bank
Branch Manager
Branch Manager
Full Time
5 yrs
1 Position
Bachelor's Degree in Economics, Management, Accounting or in a related field of study with relevant work experience, out of which 2 years as senior officer/customer service manager or equivalent role in branch banking area.
2 days left
Enat Bank
Senior Interest Free Banking Financing Officer
Finance Officer
Full Time
3 - 6 yrs
1 Position
MA or BA Degree in Business Management, Economics, Marketing Management, Accounting & Finance, Banking & Finance, Management or in a related field of study with relevant work experience, out of which 2 year as a relevant IFB officer position. Duties and Responsibilities: - Recruits potential customers and maintains strong relationship with existing customers - Establishes strong business relation with all customers of the Bank - Ensures financing requests get timely decisions