HST Consulting is looking for experienced, energetic and committed Receptionist for one of its esteemed clients operating in a brewery industry.  

HST is a knowledge company that provides services to clients across various industries.

HST endeavors to support its clients in solving business growth, operational, people, financial, tax, governance, risk, learning and compliance challenges with locally relevant solutions. As local professional service firm, HST offers best practices that fully considers its clients’ unique firm level circumstances and the macro environment they are operating in.

HST is powered by highly qualified and best in class multi-disciplinary professionals in strategy; human capital, audit, corporate finance, enterprise risk, technology, education, tax and outsourcing models and operations. The firm professionals are supported by up-to-date knowledge and modern technology specifically tailored to the Ethiopian business environment to provide solutions to client’s issues that matters most.

Key Duties and Responsibilities:

Front Desk Management  

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming phone calls.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
• Provide basic and accurate information in-person and via phone/email;
• Receive, sort and distribute daily mail/deliveries.
• Order front office supplies and keep inventory of stock.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.

Organizational Tasks

• Manage accessibility to the Manager’s complex diary.
• Dealing with post and email efficiently, taking action if necessary and composing written correspondence in a clear and concise manner when needed.
• Assist in the preparation and distribution of correspondence and documents i.e. Presentations & pre-readings distribution for meetings.
• Organize and arrange travel itineraries, local and overseas, coordinating with counterparts in other locations.
• Provide cover for other team assistant during peak workload, sickness or holidays.
• Support the Manager with ad hoc personal requests and translations.

Event Organization

• Organize workshops events and conferences.
• Work to a budget whilst providing an optimum service and fulfilling the needs of the delegates.
• Act as a key point of contact for participants and facilitators.
• Preparing and distributing agendas and collate pre-reading material.
• Organize and co-ordinate functional and business meetings including video conferencing, domestic and International.
• Arrange and attend meetings when required and be an integral part of the communication process, taking minutes and following up with progressing items on behalf of the Manager.

Communication

• Identify and drive forward initiatives to continuously improve communication across the organization.
• Build, develop and maintain relationships with key external / internal contacts and build cross-functional network within own peer group.
• Ensure fluid communication is maintained with the Manager at all times, screen telephone calls, dealing with all queries and forwarding to relevant parts of the function when necessary.

Type of Employment:     

• One year contract. Renewable based on satisfactory performance

Qualification and Experience:

• Proven work experience as a Receptionist, Front Office Representative or similar role.
• Customer service experience.
• Previous experience of managing and co-ordination of events & business meetings.
• Previous Personal Assistant experience in international context required.
• Proven strong English and Amharic language skills.
• Experience in managing complex diaries and travel.
• Prioritizes time and workload maintaining the balance between urgent and relevant issues.
• Work well under pressure and responds to change positively maintaining professionalism at all times.
• Multitasking and stress management skills are essential for this position
• Take full accountability for work of a high standard at all times and sees through to completion. Is diligent to deal with demands.
• Proactive in looking for opportunities to do things better and to improve the efficiency and ways of working.
• Create and implement a plan to meet an agreed goal, ensuring the most effective/efficient use of allocated resources within the deadlines
• High level of initiative, to ensure things happen and the ability to work independently.
• Think and forward plans – use judgement to make the right decisions. Anticipate issues and act to avoid them.
• Communicate at all levels efficiently and identifies how best to structure and convey information to help others understand the key points.
• Build strong relationships, is committed and enthusiastic, is willing to work as part of a team, builds effective cross-functional networks.