As a registered charity, founded in 1979, Action Against Hunger operates in 45+ countries. The international network of Action Against Hunger is represented in France, United Kingdom, Spain, Canada, USA and India. Teams in the field combat hunger on 04 fronts: Nutrition and Health, Food Security and Livelihoods (FSL), Water, Sanitation and hygiene (WASH), and Mental Health and Care Practices (MHCP).

We are currently looking for the following professional:

Accountability Officer

General Assignment:

Establish functional accountability system; Receive, record, track and respond to feedbacks and complaints come from the community through hotline number,  assessments(PDMs), interviews, FGDs, face to face interview; Manage CFRM database and prepare monthly update

Objective 1:  Respond hotline phone for feedback and complain of beneficiaries 

Activity:

- Pick and respond any in-call to the hotline

- Fill in the logbook/database

- Ensure to follow procedure based on SOP of phone 

- Develop sense of ownership for beneficiaries while using phone (by showing empathy, greeting, responding call politely, communicate all beneficiary in the same way by understanding their feeling)

- Prioritize, identify and categorize level of beneficiaries’ feedback and complain 

- Ensure privacy of any information 

- Ensure the data registered in feedback format is similar with CFRM database (All beneficiary details and other information are reflect in the format and the database).

- Ensure presence of hot number on any posters, entitlement banners, billboard and other IEC materials printed and used at the base 

Objective 2 : Implement and facilitate effective accountability system 

- Ensure beneficiaries get a clear, timely and relevant information about Action Against Hunger projects

- Ensure beneficiaries and communities participation in assessment, implementation, monitoring and evaluation of Action Against Hunger projects

- Ensure targeting criteria, entitlement banner and other relevant information are delivered ahead of any distribution 

- Ensure and conduct PDM with the MEAL specialist in two weeks’ time of any distribution.

- Ensure proper budget is allocated for accountability training, PDM and quarterly accountability assessment 

- Collect recommendation from beneficiaries and staffs for all new listening systems and ensure presence of compliance tracker, update and compile it per site/camps, groups and topics.

- participate and support all emplaced feedback and compliance systems across the base 

- Conduct and participate quarter FGD and KII with beneficiaries and staffs 

- Keep records of all minutes of meetings related to accountability activity/meeting 

- Develop tools needed for data collection based on needs and feedback from camp managers and train staff on use of the tools.

- Ensure recording of all data safely and archive soft/hard copies.

- Develop assessments based on emplaced feedback system using Kobo and ensure to fill and compile all data.

- Update CFRM data base if needed and ensure presence of all data in CFRM

 Objective 3: Analyse and compile beneficiary feedback:

Activities:

- Analyze and forward all SEA timely for responsive body 

- Develop analytical report timely by prioritizing feedback and complains

- Review and compile weekly and monthly accountability report  based on feedback and compliance received based on priority (CFRM database)

- Ensure the quality of CFRM data

Objective 4: Reporting to MEAL and coordination office 

Activity:

- Share all generated accountability related report for responsible body 

Objective 5.  Represent the organization in relation with the project to the local authorities and other partners:

Activity:

- Represent/upholds the image and value of Action Against Hunger locally whenever requested  

- Any other task as requested by MEAL specialist or coordination office 

Objective 6: Maintenance of computer and phone 

- make phone active at all time or presence of phone battery/charge 

- protect and responsible for all organizations property 

 Additional: Perform any additional task assigned by direct line manager, (N+1) in line with job description and plan of action.

-  Mandatory to report if you hear or encounter any case of immorality to the  FC ,CD, DCDS, CHRM

Educational background/Level of studies: 

- Degree in Monitoring and Evaluation, Statistics, public health officer, Information Technology and Computer Science  

- and other related subjects and Degree with 1 year experience or Diploma with 2 years’ experience with related position in INGO’s

Experience and Required skills: 

• Practical experience in camp setting is desirable. 

• Knowledge and understanding of the complexity related to refugee situations.

• Good command of English and Nuer (mandatory).

• Excellent ability to work with MS office specially advanced Excel skill (essential), and Kobo and SPSS (advantageous) certificate 

• Training on Core Humanitarian Standard is desirable 

Hardworking, Attention to detail, Good capacity to work in a team, Flexibility.