Welcome Center Coordinator

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Welcome Center Coordinator

Plan International Ethiopia

Creative Arts

Media and Communication

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4 years

Position

2019-12-31

2020-01-09

Required Skills

Required skills have not yet been specified for this position this job

Fields of study

No fields of study

Full Time

Job Description

	Plan International is an independent non-profit organization that advances children’s well-being and equality for girls. Working in building powerful partnerships for children for over 75 years and present in 70 countries, Plan International strives for a just world, tackling the root causes of the challenges facing girls and all vulnerable children while working together with children, young people, our supporters and partners. Plan International Ethiopia is looking for a Welcome Center Coordinator for SNNP Program Area who will be reporting to the Chief of Party. Role Purpose The Welcome Centre Coordinator provides technical and administrative support to the Hawassa Industrial Park Welcome Centre. He/she welcomes and provides information for the newly recruited HIP workers, visitors and maintains the centre’s communications and assists workers and relevant stakeholders with questions and concerns related to industrial park and the Hawassa community. Dimensions of the Role The role has no direct reports. However, the job holder will have frequent contact with various size and profile visitors. He/she is required to give up to date and concrete information on workers and WWA project related information at the Welcome Center. Accountabilities Coordinates with recruiters on how to portray information to the newly recruited workers at the centre and deliver information (soft or hard) to the workers. Plans for information dissemination and centre based orientations to in consultation with the Communications Manager Implements updated information displays and designs at the centre Maintains orientation and information sharing statistics and creates daily reports (will also share a compiled report on weekly, monthly and quarterly) Assists with the field level recruiters and screeners training and provides information on what to focus in the training related to information sharing to workers Maintains accurate information regarding the age, gender, community of origin etc of the recruited workers who have received the information pack (it could be print outs or videos etc). Provides information to recruited and prospective workers on the industrial park at the Welcome Centre. Connects drop-in job seekers to the relevant department/centre at the Industrial Park by providing accurate information Stays up-to-date on general industrial park worker- related policies and procedures regarding recruitment schedules, requirements, work ethics, work hours, dress codes, do’s and don’ts, etc Updates the WWA staff on new developments on information packet and centre-related activities on weekly, biweekly, monthly and quarterly basis as required

Plan International is an independent non-profit organization that advances children’s well-being and equality for girls. Working in building powerful partnerships for children for over 75 years and present in 70 countries, Plan International strives for a just world, tackling the root causes of the challenges facing girls and all vulnerable children while working together with children, young people, our supporters and partners. Plan International Ethiopia is looking for a Welcome Center Coordinator for SNNP Program Area who will be reporting to the Chief of Party.

Role Purpose

The Welcome Centre Coordinator provides technical and administrative support to the Hawassa Industrial Park Welcome Centre. He/she welcomes and provides information for the newly recruited HIP workers, visitors and maintains the centre’s communications and assists workers and relevant stakeholders with questions and concerns related to industrial park and the Hawassa community.

Dimensions of the Role

The role has no direct reports. However, the job holder will have frequent contact with various size and profile visitors. He/she is required to give up to date and concrete information on workers and WWA project related information at the Welcome Center.

Accountabilities

Coordinates with recruiters on how to portray information to the newly recruited workers at the centre and deliver information (soft or hard) to the workers.

Plans for information dissemination and centre based orientations to in consultation with the Communications Manager
Implements updated information displays and designs at the centre
Maintains orientation and information sharing statistics and creates daily reports (will also share a compiled report on weekly, monthly and quarterly)
Assists with the field level recruiters and screeners training and provides information on what to focus in the training related to information sharing to workers
Maintains accurate information regarding the age, gender, community of origin etc of the recruited workers who have received the information pack (it could be print outs or videos etc).
Provides information to recruited and prospective workers on the industrial park at the Welcome Centre.
Connects drop-in job seekers to the relevant department/centre at the Industrial Park by providing accurate information
Stays up-to-date on general industrial park worker- related policies and procedures regarding recruitment schedules, requirements, work ethics, work hours, dress codes, do’s and don’ts, etc
Updates the WWA staff on new developments on information packet and centre-related activities on weekly, biweekly, monthly and quarterly basis as required

Job Requirements

Technical expertise, skills and knowledge

Essential

Bachelor’s degree or equivalent in mass communication, psychology and other relevant social sciences fields
Four years welcome centre and/or related experience.
Certified in Microsoft Office (e.g. Excel, Access, Word, and Outlook) and graphic designs.

Knowledge and ability to operate a personal computer and utilize software including, but not limited to MS Office (Word, Excel, PowerPoint, and Outlook) and other computer applications.
Excellent communication skills demonstrated both verbally and in writing. Ability to communicate with industry workers, HR managers, and international visitors in English, Amharic and other local languages.
Ability to gather feedback from workers that will be used to as an input to improve the welcome centre and informational materials and displays.
Ability to interpret and implement various feedback and comments received at the centre to the needs of the industry park workers
Ability to listen, understand and research issues for industrial park workers.
Ability to plan, organize and coordinate work assignments in consultation with the field team.
Ability to work independently and be a team player
Ability to document, archive, and share information
Ability to establish and maintain effective working relationships with staff members and the industrial park community.
The ability to multi-task and work under pressure.
Ability to operate in an interactive, fast-paced, culturally diverse environment.
Accomplish other duties as assigned by her/his line manager

How to Apply

This position is only open to Ethiopian Nationals, who must be eligible to live and work in Ethiopia. The closing date for the application is January 9, 2020. Qualified candidates should submit their application with the below link:

https://career5.successfactors.eu/sfcareer/jobreqcareer?jobId=37244&company=PlanInt&username

Please note that:

Applications and CVs written in English will be accepted and

Shortlisted candidates will be contacted.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

More information about Plan International can be found on http:// plan-international.org

References will be taken and background and anti-terrorism checks will be carried out in conformity with Plans Child Protection Policy. Plan operates an equal opportunities policy and actively encourages diversity, welcoming applications from all persons meeting the skills and experience required.

As an international child centered community development organisation, Plan International is fully committed to promoting the realization of children's rights including their right to protection from violence and abuse. That means we have particular responsibilities to children that we come into contact with.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. We must not contribute in any way to harming or placing children at risk. Female applicants are highly encouraged to apply.